Evening Hospitality Supervisor

3 days ago


London, Greater London, United Kingdom AccorHotel Full time
Key Responsibilities:

The Hotel Night Operations Manager is accountable for ensuring the smooth operation of the hotel during the evening shift. This includes:

  • Safeguarding guests and staff
  • Providing exceptional customer service and satisfaction
  • Managing guest complaints and concerns
  • Maintaining the hotel's premises and grounds
  • Processing reservations, bookings, and inquiries
  • Recording guest information and incidents
  • Staying up-to-date with health and safety regulations
  • Participating in crisis and fire response teams
  • Collaborating with other departments

Expected Salary:

[€45,000 - €55,000](#salary)

Qualifications:

  • Leadership and communication skills
  • Experience in a similar role or as an Assistant looking for further development
  • Familiarity with Opera or similar front desk operating system and GDS
  • Ability to work flexible shift patterns, including weekends and weekdays
  • Able to adapt to new ideas and approaches


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