Advanced Systems Technician
5 days ago
We are seeking an Advanced Systems Technician to join our team in London. This role will involve providing advanced technical support for a range of systems and applications. The successful candidate will be responsible for troubleshooting complex technical issues, maintaining Active Directory, Group Policy, and Intune environments, and performing approved updates on servers. They will also assist with the implementation of agreed remedies and preventative measures. Additionally, they will provide applications support for Microsoft Word, Excel, Office 365, Outlook as well as the firm's document management system.
Main Responsibilities:
• Provide 2nd/3rd line support to all users including telephone and desk-side support
• Troubleshoot and resolve complex technical issues escalated from the 1st line support team
• Manage and maintain Active Directory, Group Policy, and Intune environments
• Perform approved updates on servers
• Report on and escalate any server issues
Required Skills:
• Excellent knowledge and experience with the Microsoft Office Suite, O365, with excellent troubleshooting skills
• Experience in day-to-day administration of Active Directory (creating accounts, knowledge of group membership, etc.)
• Basic networking experience - patching, knowledge of DNS/DHCP
• Proficient in Desktop and Laptop PC hardware and software (Windows updates, Anti-Virus, etc.) maintenance as well as building/imaging PCs
This role offers a salary of approximately £40,000 per annum.
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