Education Support Specialist
7 hours ago
We are seeking a highly skilled Education Support Specialist to join our team at Arbor Education. This role offers a competitive salary of £23,000 and the opportunity to make a real difference in the world of education.
About the Role:
- We are looking for an individual who is passionate about providing exceptional customer service and has a strong ability to resolve queries in a timely manner.
- You will be working closely with our schools to identify any risks and relay information to relevant teams, ensuring that queries/complaints are resolved within service level agreements (SLAs).
- This is a fantastic opportunity to work with a rapidly growing tech company and contribute to the development of our platform and products.
Key Responsibilities:
- Provide first-line support via telephone, email, and webchat to our users within the school.
- Identify and escalate any risks to relevant teams, promoting a culture of open communication and collaboration.
- Work closely with our internal teams to ensure seamless delivery of services and resolutions to queries/complaints.
- Contribute to the development of further FAQs and online guide materials, enhancing the user experience.
Benefits:
- A competitive salary of £23,000 per annum.
- A comprehensive benefits package, including 32 days holiday (plus Bank Holidays), dedicated professional development training budget, and enhanced maternity and adoption leave.
- Ongoing opportunities for growth and development, with a focus on employee wellbeing and mental health support.
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