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Customer Service Team Lead

2 months ago

Woking, Surrey, United Kingdom Redmore Recruitment Limited Full time
Job Description

Customer Service Team Leader Role

About the Role

We are seeking a highly motivated and experienced Customer Service Team Leader to join our team at Redmore Recruitment Limited. As a key member of our After Care Customer Service division, you will be responsible for leading and inspiring a team of customer service advisors to deliver exceptional customer experiences.

Key Responsibilities

  • Lead and manage a team of customer service advisors to achieve high levels of customer satisfaction and service quality.
  • Develop and implement effective strategies to improve customer engagement and retention.
  • Collaborate with cross-functional teams to drive business growth and improve operational efficiency.
  • Provide coaching and training to team members to enhance their skills and knowledge.
  • Monitor and analyze customer feedback to identify areas for improvement.

Requirements

  • Proven experience in a customer-facing role, preferably in a leadership position.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong analytical and problem-solving skills.
  • Knowledge of customer service principles and practices.

What We Offer

  • A competitive salary range of £29k-£32k.
  • A dynamic and supportive work environment.
  • Opportunities for career growth and professional development.