Customer Service Team Lead

3 weeks ago


Woking, Surrey, United Kingdom Redmore Recruitment Limited Full time
Customer Service Team Leader

We are seeking a highly skilled and experienced Customer Service Team Leader to join our team at Redmore Recruitment Limited.

The successful candidate will be responsible for leading a team of customer service representatives, providing guidance and support to ensure excellent customer service delivery.

Key Responsibilities:

  • Lead a team of customer service representatives to achieve excellent customer service delivery
  • Provide guidance and support to team members to ensure they have the necessary skills and knowledge to deliver excellent customer service
  • Monitor and analyze customer feedback to identify areas for improvement
  • Develop and implement strategies to improve customer satisfaction and loyalty

Requirements:

  • Proven experience in a customer service leadership role
  • Excellent communication and interpersonal skills
  • Ability to analyze data and make informed decisions
  • Strong leadership and team management skills

What We Offer:

  • A competitive salary of £29k-£32k
  • A comprehensive benefits package
  • Ongoing training and development opportunities

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and experienced customer service professional looking for a new challenge, please apply today.



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