Customer Service Team Lead
3 weeks ago
We are seeking a highly skilled and experienced Customer Service Team Leader to join our team at Redmore Recruitment Limited.
The successful candidate will be responsible for leading a team of customer service representatives, providing guidance and support to ensure excellent customer service delivery.
Key Responsibilities:
- Lead a team of customer service representatives to achieve excellent customer service delivery
- Provide guidance and support to team members to ensure they have the necessary skills and knowledge to deliver excellent customer service
- Monitor and analyze customer feedback to identify areas for improvement
- Develop and implement strategies to improve customer satisfaction and loyalty
Requirements:
- Proven experience in a customer service leadership role
- Excellent communication and interpersonal skills
- Ability to analyze data and make informed decisions
- Strong leadership and team management skills
What We Offer:
- A competitive salary of £29k-£32k
- A comprehensive benefits package
- Ongoing training and development opportunities
We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and experienced customer service professional looking for a new challenge, please apply today.
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