Senior Manager of Client Engagement

20 hours ago


Bridgwater, Somerset, United Kingdom Nourish Care Systems Full time
Job Responsibilities

As a Senior Manager of Client Engagement, you will be responsible for leading a team of Customer Success Managers, developing strategic plans to drive customer success and revenue growth, and analyzing data to inform decision-making. You will also be expected to mentor junior team members, develop measurable best practices, and engage with the sales and marketing teams to capitalize on upselling and cross-selling opportunities.

The successful candidate will have a strong background in coaching and leading high-performing teams, as well as experience in product expertise, escalation management, and data analysis. They should be able to drive team behavior using KPIs and data to inform strategic decisions, and have a deep understanding of customer needs to drive value realization and ensure consistent business outcomes.

The estimated salary for this position is around £90,000 per annum, depending on experience. Benefits include 25 days paid leave, private medical insurance, group life assurance, dental cover, optical cover, enhanced maternity leave, pension contribution, employee assistance programme, and birthday day off.


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