Customer Service Representative

6 days ago


East Midlands, United Kingdom Giacom Group Full time
Job Description:

As a Customer Service Representative with the Giacom Group, you will play a crucial role in providing exceptional support and service to our resellers. This involves being the first point of contact for complaints and escalations within the team and for our resellers.

Main Responsibilities:
  • Providing technical advice to resellers and internal staff.
  • Liaising with resellers and suppliers to resolve issues, providing regular, proactive updates.
  • Scheduling and actioning all tasks to completion within specified timescales.
  • Investigating the root cause of recurrent provisioning issues.


About Us:
We are a leading technology provider, working in a fast-paced and exciting industry. We have forged strategic partnerships and relationships with top Telco's, networks, and vendors, including BT, Vodafone, Virgin Media O2, EE, CityFibre, Sophos, Microsoft, and Samsung. Our mission is to make it simple for technology resellers and MSPs to access everything they need to create brilliant technology solutions for UK businesses.

Benefits:
  • An estimated salary of £25,000 - £30,000 per annum.
  • A pension plan for your future.
  • 25 days annual leave, plus bank holidays. You'll even get your birthday off, too


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