Technical Support Professional

2 weeks ago


Glasgow, Glasgow City, United Kingdom Leidos Full time

Leidos is passionate about delivering exceptional customer experiences through innovative technology and solutions. We are currently seeking a highly skilled Technical Support Professional to join our team in Glasgow, UK.

Main Responsibilities:
  • Provide professional and effective support to customers via phone, email, and other communication channels
  • Handle incidents and service requests with attention to detail and adherence to SLAs
  • Collaborate with internal teams to ensure seamless issue resolution and knowledge sharing
  • Analyse and resolve complex technical issues with minimal supervision
  • Develop and maintain accurate documentation of processes and procedures

Benefits of working with Leidos include:

  • A competitive salary range of £35,000 - £45,000 per annum, depending on experience
  • Contributory pension scheme
  • Private medical insurance
  • 33 days annual leave (including public holidays)
  • Flexible benefits package

We foster a culture of diversity, inclusion, and belonging, where everyone has the opportunity to thrive and grow. If you're passionate about delivering exceptional customer experiences and possess the skills and qualifications outlined below, please apply.



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