Customer Service Representative

4 weeks ago


Bristol, Bristol, United Kingdom Teleperformance Full time
Company Overview:
We are a global outsourcing customer management company with over 300,000 colleagues around the world in over 80 countries. Our UK operations have 19 sites and over 7,000 staff. We pride ourselves on hard work, outstanding results, and being a great place to work.

Job Description:
This role involves interacting with customers on behalf of our clients, helping to solve their queries. As a Customer Services representative, you will be the first point of contact for customers with online subscription enquiries and account management. You will provide information and support to a global customer base and create a unique customer experience through both inbound calling lines and email responses. This is an onsite role based at Spectrum House in Central Bristol, requiring full-time commitment with no remote work options.

Required Skills and Qualifications:
To succeed in this role, you will need strong verbal and written skills, attention to detail, and the ability to establish collaborative customer relationships. Previous customer service experience and proficiency in navigating multiple systems are essential. You should also have a good attitude, professional telephone manner, and the ability to work in a fast-paced environment.

A typical day involves engaging with various customers who have questions about their online subscriptions. You will troubleshoot problems, resolve issues such as subscriptions, payments, and online accounts by using effective questioning and active listening. The goal is to maximize opportunities and achieve positive outcomes while maintaining life-long valuable relationships with customers.

Benefits:
This role offers competitive compensation, including a salary of £12.60 per hour or £24,570 per annum, plus benefits tailored to meet the needs of diverse employees. Our comprehensive training program includes two weeks of classroom-based training followed by two weeks in our graduation bay, where you'll take your first live calls under the guidance of experienced team members.

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