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Sales and Service Lead

2 months ago

London, Greater London, United Kingdom Alo Full time
Job Title: Sales & Service Lead

About the Role:

The Sales & Service Lead is a critical member of our team, responsible for delivering exceptional guest experiences on the sales floor. This role requires a strong leader who can assess guest connections, provide technical product education, and support team members to address gaps through feedback and coaching.

Key Responsibilities:

  • Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
  • Build strong client relationships daily with our customers
  • Analyze reports to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities
  • Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed

Business Acumen:

  • Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
  • Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
  • Move dynamically on the retail floor to assess and fulfill the needs of the business, team, and guests

People Leadership:

  • Lead by example and inspire staff in daily operations and guest experience
  • Directly oversee the Sales & Service Associates and Cashiers; responsible for recruitment and development of talent
  • Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader

Business Partnership:

  • Collaborate with Community & Studio, Operations, and Visual Leads to ensure cross-functional training and to ensure the business is well-executed
  • Execute company-level operations-focused directives, projects, and initiatives, in partnership with the Sales & Service Manager

Requirements:

  • Prior work experience in a client-centric, sales environment
  • Proven leadership capabilities demonstrating excellent decision making
  • Values feedback, receptive to receiving feedback, and eager to provide
  • Self-motivated with a desire to achieve results and excel individually and as a team
  • Excellent interpersonal and written communication skills
  • Aligns with and embodies Alo's values
  • Proof of right to live and work in the UK

Compensation and Schedule:

The Sales & Service Lead is a full-time role, requiring 32-40 hours per week. The hourly rate is £16-£18 per hour, depending on experience. The role requires flexibility, including opening, closing, and weekend shifts, which may be subject to change. All employees are expected to be available for the holiday season.

Diversity and Inclusion Statement:

Alo Yoga is an Equal Opportunity Employer, committed to an active Inclusion, Diversity, and Equal Opportunities Policy. We welcome applications from diverse candidates and are happy to discuss reasonable adjustments to the recruitment process.