Operations Manager

1 month ago


Nottingham, Nottingham, United Kingdom Nottinghamshire County Council Full time
Job Summary

We are seeking an experienced Operations Manager to lead our Building Cleaning and Caretaking Services team in the Mansfield area of Nottinghamshire. This is a challenging and rewarding role that requires strong leadership skills, attention to detail, and excellent communication abilities.

About the Role

The successful candidate will be responsible for managing a team of approximately 150 frontline employees across 50+ individual sites/customers, ensuring that they receive an effective Building Cleaning and Caretaking service. Key tasks and responsibilities include:

  • Developing, implementing, and maintaining high standards of performance management, conduct, and absence management among designated frontline posts.
  • Assisting the Account Manager in recruiting and maintaining staffing levels through the mobilisation of mobile and cover staff operating within the Mansfield area.
  • Conducting regular site inspections to ensure that standards are maintained and required contract specifications are adhered to.
  • Collaborating with the Account Manager to ensure all contracts across the Mansfield area remain financially viable throughout contract periods.
  • Meeting and advising customers at various sites across the area to ensure effective quality service delivery methods and contract management.
  • Covering for absent Building Cleaning and Caretaking posts when required.
About You

To succeed in this role, you will need:

  • Experience in supervising within a facilities service contract management environment, ideally within Building Cleaning/Caretaking.
  • High levels of flexibility, customer care, and client management skills in a sales and trading service environment.
  • Experience of supervising both physical and human resources to ensure contract requirements are achieved and meet financial targets.
  • Experience of undertaking Building Cleaning/Caretaking roles.
What We Offer

We offer a competitive salary range of £40,000 - £60,000 per annum, depending on experience, plus benefits including pension scheme and professional development opportunities.


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