IT Support Specialist

5 days ago


Redditch, Worcestershire, United Kingdom TelXL Limited Full time

Deliver high-quality technical assistance to internal teams at TelXL Limited, ensuring a seamless working environment and efficient operations. Your expertise will help identify innovative solutions and streamline processes to enhance the user experience.

This role offers a great opportunity to learn and explore various areas of the business, enabling you to gain a greater insight into Dev Ops and Software Development within the Tech Ops team.

The estimated salary for this position is £40,000 - £55,000 per annum, depending on your level of experience and qualifications.

Responsibilities:

  • Provide 1st and 2nd line IT support to employees, ensuring timely responses to incidents and requests
  • Efficiently escalate critical issues to minimize disruption and ensure timely resolution, maintaining visibility throughout the process
  • Procure, build, and maintain PCs, laptops, and other hardware, ensuring effective asset management and facilitating user modifications as needed
  • Support and enhance TelXL's information and cybersecurity practices, ensuring compliance with industry standards
  • Contribute to continuous improvement of IT support processes by creating knowledge articles, conducting user inductions, and promoting best practices through training and documentation

Requirements:

  • At least 2 years' experience as a Desktop Support Engineer or similar role in a Windows environment
  • Experience with Windows 11, Server 2019, Microsoft 365 and Active Directory
  • Strong troubleshooting skills with a proactive approach to problem solving


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