Store Manager

2 weeks ago


Canterbury, Kent, United Kingdom Bubble CiTea Full time

Bubble CiTea is a renowned bubble tea brand committed to delivering high-quality drinks and exceptional customer service. We prioritize employee career development and promotion, fostering a positive work environment.

Our Mission

We strive to innovate and improve our services and products, creating memorable experiences for our customers.

Key Responsibilities

  • Provide outstanding customer service, ensuring high customer satisfaction.
  • Oversee store operations, ensuring efficiency and profitability.
  • Conduct HR duties, including recruiting, hiring, training, and performance management.
  • Manage store administration, setting sales quotas and KPIs, and monitoring financial reports.
  • Ensure compliance with company policies and regulatory guidelines, maintaining a clean and safe store environment.
  • Monitor inventory levels and order new items.
  • Maintain quality standards in customer service and health and safety.
  • Develop a positive working environment, supporting team growth and improvement.
  • Build and maintain a high-performing team.
  • Respond to customer complaints in a professional manner.
  • Train and educate team members on drink preparation and policies.
  • Manage and create content for TikTok in your branch.

Requirements

  • Minimum 1-2 years' experience in a managerial/supervisor role in the fast-paced food/beverage industry.
  • Able to work flexible hours, including evenings, weekends, or holidays.
  • Strong leadership and customer management abilities.

What We Offer

  • Opportunities for career growth and development.
  • A staff discount scheme on our bubble tea drinks.
  • Thorough training to ensure a smooth transition into the team.

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