Store Manager
2 weeks ago
Bubble CiTea is a renowned bubble tea brand committed to delivering high-quality drinks and exceptional customer service. We prioritize employee career development and promotion, fostering a positive work environment.
Our Mission
We strive to innovate and improve our services and products, creating memorable experiences for our customers.
Key Responsibilities
- Provide outstanding customer service, ensuring high customer satisfaction.
- Oversee store operations, ensuring efficiency and profitability.
- Conduct HR duties, including recruiting, hiring, training, and performance management.
- Manage store administration, setting sales quotas and KPIs, and monitoring financial reports.
- Ensure compliance with company policies and regulatory guidelines, maintaining a clean and safe store environment.
- Monitor inventory levels and order new items.
- Maintain quality standards in customer service and health and safety.
- Develop a positive working environment, supporting team growth and improvement.
- Build and maintain a high-performing team.
- Respond to customer complaints in a professional manner.
- Train and educate team members on drink preparation and policies.
- Manage and create content for TikTok in your branch.
Requirements
- Minimum 1-2 years' experience in a managerial/supervisor role in the fast-paced food/beverage industry.
- Able to work flexible hours, including evenings, weekends, or holidays.
- Strong leadership and customer management abilities.
What We Offer
- Opportunities for career growth and development.
- A staff discount scheme on our bubble tea drinks.
- Thorough training to ensure a smooth transition into the team.
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