Digital Experience Engineer

3 weeks ago


Manchester, United Kingdom ProofID Full time
Digital Experience Engineer needed at ProofID We are a leading Identity and Access Management (IAM) specialist with a global presence, UK HQ and offices in the US. Our team helps organizations effectively manage their digital identities.

We strive to provide pain-free, secure, and seamless digital user experiences for our clients. Whether it's addressing legacy systems, compliance issues, or M&A transitions, our team has the expertise to navigate complex projects and ensure smooth implementations.

As a Digital Experience Engineer, you will be responsible for monitoring customer environments, proactively anticipating issues and coordinating with other resources. You will advise customers, propose solutions and effectively respond to service performance issues using the ITIL lifecycle model. Additionally, you will manage small consultancy style projects and handle complex incidents.

You will have a strong technical background with knowledge of federation and multi-factor authentication – this could be OAuth / OpenID standards knowledge, OIDC, SP, IDP configuration. Active working knowledge of Linux and Bash Scripting is also required. Proficient with Linux Command line and Linux Package Management. Troubleshooting SQL Queries and error codes is also essential. XML and JSON Knowledge is necessary. Be able to read and analyze browser network traces. Knowledge of Access Management Solutions: Ping / Forge Rock / Microsoft
Sailpoint / Net IQ / Ideiio
HTML or Java Development Skills
Microsoft / AWS
ITIL Certification
Scripting Languages: Java, Groovy Scripting, HTML, PHP, Python

The estimated salary for this position is £70,000 - £90,000 per annum. We offer a competitive benefits package including a 20-day annual leave entitlement, flexible working hours, and professional development opportunities.

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