Digital User Experience Specialist
2 days ago
Digital transformation is underway at the Department of Work & Pensions - Digital, and we're seeking a skilled User Researcher to help us craft user-centered solutions. Our mission is to design and deliver digital services that cater to the diverse needs of millions of UK citizens. As part of our team, you'll play a pivotal role in shaping the future of public services.
About the Role
We're offering a competitive salary of up to £45,081 per annum, along with a comprehensive benefits package designed to promote work-life balance. You'll be based in one of our modern digital hubs in Blackpool, Leeds, Manchester, Newcastle-upon-Tyne, or Sheffield, with flexible working options available. Our pension scheme features employer contributions worth 28%, ensuring your financial security for years to come. You'll also enjoy generous holiday entitlements and the flexibility to take up to 3 extra days off a month on flexi-time.
Key Responsibilities
Your primary focus will be on planning and designing research programmes to test high-level concepts and specific aspects of our services. You'll generate actionable insights from user research outputs, ensuring they influence design decisions across the project team. Effective communication of research findings to stakeholders is crucial, as well as maintaining relationships with product teams and guiding them in understanding research insights. You'll also plan and conduct research that considers the diversity of users, keeping accessibility needs and ethical considerations top of mind.
Requirements
To succeed in this role, you'll need a strong background in user research, including experience with qualitative and quantitative research methods. Excellent communication and interpersonal skills are essential, as is the ability to work collaboratively within a team environment. A deep understanding of user-centered design principles and agile methodologies is also necessary. If you're passionate about crafting user experiences that make a real difference in people's lives, we want to hear from you.
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