Customer Service Representative Luxury Retail
3 days ago
We are seeking a highly skilled and experienced CUSTOMER SERVICE REPRESENTATIVE LUXURY RETAIL to join our team at Fendi Italia Srl.
Job Description:
In this role, you will be responsible for providing an exceptional customer experience, engaging in upselling, cross-selling, and multiple selling of all product categories. You will also monitor individual sales, achieve performance targets and KPIs set by the Department Manager/Store Manager, and provide customer feedback on products.
Main Responsibilities:
- Engage customers in a personalized and professional manner, ensuring a seamless shopping experience.
- Meet or exceed sales targets, while maintaining a high level of customer satisfaction.
- Develop and maintain strong relationships with clients, identifying their needs and preferences.
Required Skills and Qualifications:
- A minimum of 5 years' experience in the retail fashion industry, with at least 2 years in luxury sales.
- Bachelor's degree or equivalent is preferred.
- Excellent communication and interpersonal skills, with a strong focus on customer service.
- Able to work in a fast-paced environment, prioritizing tasks and meeting deadlines.
Estimated Salary: £35,000 - £50,000 per annum, depending on experience.
Location: London, UK
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