Customer Service Representative Luxury Brand

19 hours ago


London, Greater London, United Kingdom Tom Dixon Studio Full time

**About the Role:**

We are looking for a talented Customer Service Representative Luxury Brand to join our team at Tom Dixon Studio. As a key member of our customer service department, you will be responsible for handling all ecommerce, retail, and direct-to-customer queries from first contact to final resolution.

The successful candidate will have 1-2 years' experience in a similar position, preferably in high-end luxury design or fashion retail. You will possess excellent communication skills, a fast learner, and a desire to work closely with people to make customers happy.

The role involves managing calls, live chats, and emails related to product inquiries, delivery information, complaints, or advice. You will also be responsible for ensuring that the Tom Dixon service proposition is industry-leading, delivering excellence at every opportunity.

This is an exciting opportunity for a motivated individual to build an extraordinary career within one of the world's leading design agencies and lifestyle brands. We offer a competitive remuneration package, including a salary of £32,000 - £40,000 per annum, depending on experience, alongside study support and a wide range of benefits.



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