Technical Support Specialist
7 days ago
Are you looking for a challenging role that will allow you to develop your technical skills and work with a variety of technologies?
We are seeking a highly motivated and experienced 2nd Line Support Engineer to join our team at Hamilton Barnes. As a key member of our support team, you will be responsible for providing technical assistance to our customers and resolving complex technical issues.
- Act as an escalation point for tickets and issues, providing technical guidance and support to the 1st line support desk
- Plan and implement customer projects, working closely with cross-functional teams to deliver high-quality solutions
- Develop and maintain in-depth knowledge of networking technologies, including routing, switching, and firewalls
- Provide technical support for Windows Server and IT infrastructure
- Collaborate with colleagues to resolve complex technical issues and improve overall support processes
- Proven experience in a 2nd line support role, with a strong background in networking and IT infrastructure
- Excellent technical skills, with a focus on routing, switching, and firewalls
- Strong communication and problem-solving skills, with the ability to work effectively in a team environment
- Ability to work in a fast-paced environment, with a focus on delivering high-quality results under pressure
- A competitive salary and benefits package
- Ongoing training and development opportunities
- A dynamic and supportive work environment
- The opportunity to work with a variety of technologies and develop your technical skills
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