Home Claims Team Lead

1 week ago


Glasgow, Glasgow City, United Kingdom Direct Line Insurance Group plc Full time
Job Description
In this role, you will be responsible for leading a dynamic team, driving innovation, and shaping exceptional claims experiences that truly make a difference. You will work closely with the Technical Property & Liability Claims Manager to achieve optimal claims outcomes and support strategic initiatives.

Main Tasks and Responsibilities
Your key tasks and responsibilities will include leading, inspiring, and developing your team to deliver exceptional customer service and effective indemnity control. You will also be responsible for driving your team to consistently exceed agreed service level agreements (SLAs) while ensuring adherence to company policies and contractual terms. Furthermore, you will manage and enhance relationships with key suppliers to maintain performance and compliance, and foster continuous improvement within your team by developing performance enhancement initiatives and contributing to department-wide innovation.

Requirements
To be successful in this role, you will need to have experience working within Home Claims, with strong technical knowledge of complex loss cases. You will also require exceptional internal and external stakeholder engagement and management capabilities, as well as an analytical mindset with the ability to interpret data and use insights to drive performance and improvements. Additionally, you will need to have excellent leadership skills, with the ability to lead, inspire, and develop a team to deliver outstanding results.

Salary and Benefits
This role offers a competitive salary estimated at £55,000 - £70,000 per annum, depending on experience, plus a range of benefits, including a generous 9% employer pension contribution, annual company bonus of up to 10%, and 25 days holiday allowance. The successful candidate will also be entitled to 50% off home, motor, and pet insurance, free travel insurance and Green Flag breakdown cover, additional optional health and dental insurance, and many more.
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