Global Network Infrastructure Specialist

5 days ago


Sheffield, Sheffield, United Kingdom Transaction Network Services Full time

We are seeking a highly skilled Network Analyst to join our team at Transaction Network Services.

About the Role:

The successful candidate will be responsible for providing first-line support, partner escalation, and incident management across our global network. This includes monitoring and supporting our global payments network, ensuring high availability, and providing timely resolutions and quality assurance for customers.

This is a challenging role that requires strong analytical skills, attention to detail, and excellent communication skills. The ideal candidate will have experience with Linux operating systems, Cisco routers and switches, and network monitoring/event management systems.

Responsibilities:

  • Monitor and manage the Global TNS Payments network
  • Responsible for monitoring the health of network connectivity and performance and logging of all service incidents in the incident management system
  • Monitoring and troubleshooting of Linux servers hosting our payment application tools
  • Monitoring and troubleshooting of the IP network our payments service resides on, with focus on customer and partner connectivity
  • Working all assigned tickets through to resolution, whilst providing timely escalation, communication, and updates through the lifecycle of the incident ticket
  • Engagement and management of 3rd party organisations in support of any given service incident
  • Post incident impact analysis / support
  • Support of change management activities
  • Working closely with internal technical support groups in the effective management of ongoing service incidents

Qualifications and Experience:

  • Experience with a ticketing system for fault tracking, for example Remedy or Salesforce
  • Working knowledge of network monitoring/event management systems, for example SolarWinds, Splunk, Thousand Eyes
  • Experience with Linux operating systems and command line interface
  • Experienced with Cisco routers and switches – able to log on and perform fault diagnosis
  • Understanding of typical IP routing protocols, BGP, EIGRP, OSPF, along with VPN and IPSEC protocols
  • Analytical approach to fault-finding with proven ability to diagnose network problems
  • Tenacious and inquisitive in investigating and applying corrective action
  • Good personal organisational and developed time management skills
  • Ability to work under pressure
  • Professional working attitude – strong ability to communicate effectively with local and remote team members
  • Experience in a Technical Support/Net Ops environment

Salary: $80,000 - $110,000 per annum, depending on experience

Benefits:

  • Ongoing training and development opportunities
  • A dynamic and supportive team environment
  • A competitive salary package

Location: Remote or onsite at one of our global locations



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