Residential Services Advisor
6 days ago
We are seeking a highly skilled Residential Services Advisor to join our team at CV-Library. In this role, you will be responsible for providing exceptional customer service to tenants and residents, ensuring their needs are met with professionalism and empathy.
About the Role
As a key member of our team, you will be handling incoming queries via telephone, email, and face-to-face interactions, logging details accurately into the customer management system. You will also log and process repair requests from tenants and residents, ensuring they are accurately recorded and assigned to the appropriate team or contractor.
Key Responsibilities
* Act as the first point of contact for all housing-related enquiries, ensuring a professional and empathetic approach.* Handle incoming queries via telephone, email, and face-to-face interactions, logging details accurately into the customer management system.* Log and process repair requests from tenants and residents, ensuring they are accurately recorded and assigned to the appropriate team or contractor.* Provide guidance on payment options and signpost customers to relevant support services for managing arrears or financial difficulties.* Liaise with the income management team to resolve complex rent account issues.
Person Specification
Essential Skills and Experience:
* Previous experience in a customer service role, ideally within the housing or public sector.* Knowledge of housing services, including repairs, income management, and tenancy matters.
The successful candidate will have excellent communication and interpersonal skills, with the ability to work effectively in a team environment. They will also possess a high level of accuracy and attention to detail, with the ability to maintain confidential records and data.
Salary Information
The salary for this position is approximately £18.00 per hour, with 35 hours worked per week.
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