Residential Services Advisor

6 days ago


London, Greater London, United Kingdom CV-Library Full time
Job Overview

We are seeking a highly skilled Residential Services Advisor to join our team at CV-Library. In this role, you will be responsible for providing exceptional customer service to tenants and residents, ensuring their needs are met with professionalism and empathy.

About the Role

As a key member of our team, you will be handling incoming queries via telephone, email, and face-to-face interactions, logging details accurately into the customer management system. You will also log and process repair requests from tenants and residents, ensuring they are accurately recorded and assigned to the appropriate team or contractor.

Key Responsibilities

* Act as the first point of contact for all housing-related enquiries, ensuring a professional and empathetic approach.* Handle incoming queries via telephone, email, and face-to-face interactions, logging details accurately into the customer management system.* Log and process repair requests from tenants and residents, ensuring they are accurately recorded and assigned to the appropriate team or contractor.* Provide guidance on payment options and signpost customers to relevant support services for managing arrears or financial difficulties.* Liaise with the income management team to resolve complex rent account issues.

Person Specification

Essential Skills and Experience:
* Previous experience in a customer service role, ideally within the housing or public sector.* Knowledge of housing services, including repairs, income management, and tenancy matters.

The successful candidate will have excellent communication and interpersonal skills, with the ability to work effectively in a team environment. They will also possess a high level of accuracy and attention to detail, with the ability to maintain confidential records and data.

Salary Information

The salary for this position is approximately £18.00 per hour, with 35 hours worked per week.

  • London, Greater London, United Kingdom Arch Resourcing Ltd Full time

    Job Description: We are recruiting a highly motivated Youth Residential Advisor to join our team. The successful candidate will provide support to young people with complex needs, promoting their independence and well-being.The Youth Residential Advisor will work closely with service users to develop individualised support plans, addressing their unique...


  • London, Greater London, United Kingdom Premier Jobs UK Full time

    The Perfect CandidateWe're seeking a highly skilled Mortgage Advisor to join our team in Oxfordshire. If you have experience in residential lending and are passionate about delivering exceptional customer service, we want to hear from you. As a Mortgage Advisor, you will be responsible for building strong relationships with clients and providing tailored...


  • London, Greater London, United Kingdom mbi Staffing Full time

    Residential Mortgage Advisormbi Staffing is seeking a highly motivated Residential Mortgage Advisor to join our team. As a key member of our mortgage lending team, you will work closely with clients to understand their mortgage needs and provide expert guidance throughout the loan process.Key Responsibilities:- Conduct client consultations to discuss their...


  • London, Greater London, United Kingdom SuperCare Residential Full time

    **Job Title:** Team Leader for Residential Care**Company Overview:** SuperCare Residential is a leading provider of residential care services. We are seeking a skilled individual to fill the role of Team Leader for Residential Care.**Salary:** £45,000 per annum, dependent on experience.**Job Description:Main Responsibilities:Staff Supervision: Supervising...

  • Legal Advisor

    6 days ago


    London, Greater London, United Kingdom Career Legal Full time

    About this Opportunity:This is an excellent chance to join Career Legal as a Legal Advisor and contribute to our team's success in providing expert legal services in residential real estate. As a key member of the team, you will work closely with the Legal Director to provide tailored solutions to clients seeking advice on real estate transactions,...


  • London, Greater London, United Kingdom Career Legal Full time

    Career Legal is a growth-focused company seeking a talented Legal Advisor for Residential Properties to drive success in our residential real estate division.\The ideal candidate will have comprehensive knowledge of real estate law, contracts, and litigation procedures. They will collaborate with external counsel, internal stakeholders, and senior management...

  • Shift Supervisor

    5 days ago


    London, Greater London, United Kingdom SuperCare Residential Full time

    SuperCare Residential is a dynamic and innovative organization committed to delivering high-quality residential care services. We are currently seeking an experienced and skilled Team Leader to join our team in Norwood.About the RoleThis is an exciting opportunity for a motivated and dedicated individual to lead a shift and work closely with young people,...


  • London, Greater London, United Kingdom JLL Full time

    Career OpportunitiesWe are looking for a highly motivated and driven individual to join our team as a Residential and Commercial Mortgage Advisor. In this role, you will have the opportunity to provide mortgage advice on residential, buy-to-let, bridging commercial, overseas purchases as well as associated protection products. You will also be responsible...


  • London, Greater London, United Kingdom Silver Birch Care (residential services) Limited Full time

    At Silver Birch Care (residential services) Limited, we are seeking a highly skilled Residential Support Team Manager to join our team as a Children's Home Team Leader. The successful candidate will support the management team in all aspects of the home's operations, ensuring the highest standards of care and support for our residents.This is a full-time...


  • London, Greater London, United Kingdom Fieldhouse Residential Full time

    Fieldhouse Residential Ltd is a reputable property company in South West London, specializing in Residential Sales, Lettings, and Property Management throughout London and the South East.We have been operating since 2004 and pride ourselves on our exceptional service and commitment to our clients. With continuous year-on-year growth and positive feedback, we...


  • London, Greater London, United Kingdom VC Recruitment Ltd Full time

    Dedicated Residential Property Legal AdvisorWe are recruiting on behalf of a reputable law firm based in London, seeking a dedicated Residential Property Solicitor to join their expanding team. The firm has a strong reputation for delivering high-quality legal services, including expert advice on residential property matters.About the RoleAs a Residential...


  • London, Greater London, United Kingdom Ernest Gordon Recruitment Limited Full time

    Job Summary:We are seeking a Residential Construction Safety Advisor to join our team. As a key member of our team, you will be responsible for enforcing health and safety protocols on residential house building sites, developing H&S culture on multiple sites, and building relationships with stakeholders.The ideal candidate will have a NEBOSH qualification,...


  • London, Greater London, United Kingdom Resident Advisor Full time

    **Job Description:** Senior Android Developer for Electronic Music PlatformAbout Us:Resident Advisor (RA) is a pioneering music media brand that has been a cornerstone of the electronic and dance ecosystem since 2001. With a global audience of over 6 million monthly users, we aim to bring together the world's electronic music communities through our...


  • London, Greater London, United Kingdom 4Recruitment Services Full time

    4Recruitment Services is seeking a highly skilled Pyschological Services Advisor to deliver high-quality services to clients across England.The ideal candidate will have a strong academic background, including a BPS-recognised first degree in psychology and a Doctorate or Master's degree in Educational Psychology.This role offers a competitive salary of...


  • London, Greater London, United Kingdom Octavia Full time

    Job DescriptionWe are seeking a highly skilled Residential Housing Advisor to join our team at Octavia. This role is ideal for individuals who are passionate about delivering exceptional customer service and have a strong understanding of housing management principles.The successful candidate will be responsible for providing support to customers across...


  • London, Greater London, United Kingdom Unity Residential Care Ltd Full time

    Are you passionate about making a positive impact in the lives of young people aged 11-18? Unity Residential Care Ltd has an exciting opportunity for a skilled Residential Support Worker to join our team. In this rewarding role, you will have the chance to develop your skills and expertise while working closely with children and young people.About the...


  • London, Greater London, United Kingdom Acorn insurance & Financial Services LTD Full time

    We are seeking a Customer Service Advisor to join our team at Acorn insurance & Financial Services LTD.As a Customer Service Advisor, you will be responsible for providing excellent customer service and support to our clients. Your exceptional communication skills and ability to work well under pressure will be essential in this role.This is a full-time...


  • London, Greater London, United Kingdom ServiceMaster Residential Co Full time

    Job OverviewAs a Residential Cleaning Professional with ServiceMaster, you will play a vital role in maintaining cleaner, healthier, and safer living environments for our clients. With a strong work ethic and willingness to learn, you will excel in this fast-paced environment where no two days are the same.This role requires flexibility, a fast pace, and...


  • London, Greater London, United Kingdom Somerville House Residential Home Full time

    Do you want to make a difference in people's lives? Are you passionate about delivering exceptional care to those who need it most?We are seeking an experienced Residential Care Support Team Member to join our team at Somerville House Residential Home. As a Residential Care Support Team Member, you will be responsible for supporting service users with their...


  • London, Greater London, United Kingdom Lagom Childrens Residential Home Full time

    Job Title: Lead Therapeutic Residential Manager - Worcester ParkAbout Lagom Childrens Residential HomeLagom Childrens Residential Home is committed to providing exceptional services that improve the lives of young people in care. Our team is dedicated to creating a nurturing environment where children can thrive.Salary and BenefitsWe offer a competitive...