Customer Experience Champion

7 days ago


Forest of Dean, United Kingdom Charles Taylor Full time
Job Summary:
As a Customer Experience Champion at Charles Taylor, you will be the cornerstone of exceptional customer experiences to our travel customers. You will oversee claims from initiation to resolution, making informed decisions on claim validity while remaining vigilant for any signs of potential fraud.

This is an exciting opportunity to step into a crucial role as the initial point of contact for our travel customers who are facing unexpected challenges during their journeys. Your contribution will directly shape our customers' experiences and reinforce our commitment to outstanding service.

We are committed to providing a comprehensive training programme that covers everything you need to know to succeed, from technical skills to company policies and procedures. With opportunities for growth and career progression, you will have the chance to develop your skills and reach your full potential.

The estimated salary for this position is £25,000 - £29,562 per annum, with fantastic opportunities for learning, development, and career progression. Additional benefits include hybrid working, free health cash plan worth £1700 per annum, and generous high-street rewards scheme for family and friends.

We are an equal opportunity employer and provide an environment of mutual respect with zero tolerance to discrimination of any kind. By living our values every day, we deliver better results for the world of insurance.

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