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Field Service Technician

1 month ago

Durham, Durham, United Kingdom Austin Banks Full time
Job Title: Field Service Engineer

Austin Banks is seeking a skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for the repair and maintenance of hire fleet and customers' equipment.

Key Responsibilities:
  1. Support the Service Department in the repair and maintenance of hire fleet and customers' equipment.
  2. Ensure a high quality of service and equipment to achieve complete customer satisfaction.

As a Field Service Engineer, you will be required to:

  • Carry out planned service and maintenance work on both hire fleet and customers' equipment.
  • Perform fault location, diagnosis, and rectification on hire fleet and customers' equipment.
  • Prepare equipment for hire and manage installation and disconnection of equipment on site (including synchronizing where appropriate).
  • Install and commission power to temporary site accommodation (wiring in where appropriate).
  • Load and unload vehicles as necessary.
  • Participate in the call-out rota system.
  • Maintain tidy work areas through general housekeeping.
  • Complete and submit all company paperwork as per procedure.
  • Safeguard all Company assets; ensure nothing leaves the depot without correct paperwork.
  • Maintain cleanliness and serviceability of company vehicles or any occasional loan vehicles.
  • Promote teamwork and co-operation across the Company.
  • Treat all employees and customers professionally and with respect.
  • Act in the best interests of the Company.
  • Follow safe working practices and adhere to Health, Safety, Quality, and Environmental guidelines (ISO 9001:14001 and OHSAS 18001).
  • Contribute proactively to the company's continuous improvement policy.
  • Carry out any reasonable ad-hoc duties requested by your direct Line Manager or the Management Team.
Requirements:
  • Flexibility as the job may involve unsociable hours
  • Good communication skills and ability to connect naturally with people
  • Self-motivated and able to work on own initiative or as part of a team
  • Timely and effective completion of work
  • Ability to follow company policies and procedures
  • Ability to understand and implement written and verbal instructions
Qualifications/Skills:
  • GCSE High School or equivalent
  • Any Plant/Mechanical Engineering qualifications
  • Fork Lift Truck Licence (desired but training can be provided)
  • NVQs or apprenticeship qualifications
Experience:
  • Experience with generators/plant equipment/heavy engineering (or similar)