Customer Service and Warehouse Assistant

2 weeks ago


Sunderland, Sunderland, United Kingdom Fastenal Europe Full time

Are you a motivated and enthusiastic individual looking for a new challenge? Do you have experience in customer service and warehouse operations?

Fastenal Europe is seeking a Customer Service and Warehouse Assistant to join their team in Sunderland. This is a fantastic opportunity to develop your skills and progress your career in a dynamic and supportive environment.

As a Customer Service and Warehouse Assistant, you will be responsible for providing exceptional customer service while working within a warehouse supporting role. You will be handling incoming calls and emails, picking and restocking customer stocks, and managing shipping and processing goods.

The ideal candidate will have experience in both customer service and warehouse operations, with a strong ability to work under pressure and thrive in a fast-paced environment. A full UK driving licence is required as you will be driving a company van.

This is a part-time position with a starting salary of £11.10 per hour. The successful candidate will also receive 20 days' holiday plus 8 bank holidays, auto-enrolment pension, and monthly bonuses after a probation period. We offer excellent long-term prospects and progression opportunities, as well as international travel and training events.

Key responsibilities include:

  • Customer Service: Provide exceptional customer service, handle incoming calls and emails, identify and evaluate customers' needs
  • Warehouse: Pick and restock customer stocks, manage shipping and processing goods, cycle counts and restocking


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