Technical Aftersales Service Provider

1 day ago


Birmingham, Birmingham, United Kingdom Meriden Media Full time

We are seeking a skilled Technical Aftersales Support Specialist to join our team at Meriden Media. The successful candidate will be responsible for providing exceptional technical support to customers, including resellers, distributors, and end users.

The role will involve managing after-sales service requests, providing technical training to sales staff, and participating in national and regional fairs. The ideal candidate will have excellent communication skills and a good command of the technical nature of outdoor power equipment.

The successful candidate will be based in the West Bromwich/Birmingham area and will be required to travel nationally and internationally on occasion. In return, the company will provide full product support and training, as well as a family-friendly work environment.

  • Manage and monitor warranties using available systems.
  • Provide technical support to sales staff, resellers, distributors, end users, and professional customers.
  • Participate in national and regional fairs.
  • Contribute to the creation of a network of after-sales assistance centers.
  • Develop sales forecasts on spare parts.

The ideal candidate will have experience in outdoor power equipment, knowledge of instruction manuals, and proficiency in SAP, Outlook, Microsoft Office, and Teams.



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