Technical Support Consultant

3 days ago


Sheffield, Sheffield, United Kingdom Plusnet Full time
Technical Support Consultant Job Description

We are seeking a skilled and experienced Technical Support Consultant to join our team in Sheffield. As a key member of our team, you will provide expert technical support to customers over the phone, resolving a range of broadband-related queries. You will have a strong ability to communicate complex information in a clear and concise manner, remain calm under pressure, and possess excellent interpersonal skills. If you're passionate about delivering exceptional customer experiences and making a real difference, we'd love to hear from you.

About the Role

This is an exciting opportunity to join a dynamic team and work with a range of customers, providing technical guidance and support on broadband-related issues. You'll be trained to handle various scenarios, from simple router questions to more complex issues that require ownership and problem-solving. We value flexibility and offer a range of benefits to support your work-life balance, including flexible break times and occasional home working. Our goal is to empower you to succeed in your role and provide opportunities for growth and development.

Your Benefits

You'll enjoy a competitive salary of £23,504 rising to £24,064 after 8 months, as well as a range of benefits, including:
  • A great starting salary
  • Online GP service for access to medical care
  • Market-leading paid carer's leave
  • Family Leave - equalised maternity, paternity, and adoption leave
  • Huge discounts on EE & Plusnet products
  • Support in carving your own career path
  • Season Ticket Travel Loan
  • Volunteering days
  • Optional Private Healthcare and Dental

Our Culture

At Plusnet, we pride ourselves on our supportive and inclusive culture. We believe in empowering our employees to succeed and provide opportunities for growth and development. With a focus on employee well-being and work-life balance, we're committed to helping you thrive in your role and beyond.

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