Sales and Operations Coordinator

3 days ago

Oxford, Oxfordshire, United Kingdom Corecruitment Full time
Sales Administrator

We are seeking a highly organized and detail-oriented Sales Administrator to join our team. As the Sales Administrator, you will be responsible for supporting our sales and operations functions, ensuring smooth day-to-day operations and contributing to business growth.

Key Responsibilities:
  • Process customer sales orders and handle order administration, ensuring timely and accurate processing.
  • Generate invoices using our financial management system, maintaining accurate records and timely payment.
  • Coordinate with third-party logistics for order delivery, resolving logistical issues and ensuring timely product delivery to customer depots.
  • Assist the sales team in managing ecommerce and Amazon orders, overseeing stock levels and reporting, to aid in production planning and inventory management.
  • Provide exceptional customer support for ecommerce and clients, responding to inquiries and resolving issues in a timely and professional manner.
  • Coordinate with supply chain teams to ensure timely product delivery to customer depots, maintaining strong relationships and communication.
  • Oversee customer accounts, invoices, and payments, ensuring accurate and timely processing.
  • Maintain up-to-date customer sales data and forecasts to aid in production planning and inventory management.
  • Manage the dispatch of product samples to customers, ensuring timely and accurate delivery.
  • Update and maintain customer details within the CRM system, ensuring accurate and up-to-date information.
  • Oversee office facilities, ensuring a safe and efficient working environment.
  • Assist with warehouse duties as needed, supporting the operations team in maintaining a smooth and efficient workflow.
  • Support the administration of standard operating procedures, ensuring compliance and adherence to company policies.
  • Participate in ad-hoc projects as they arise, demonstrating flexibility and a proactive mindset.
  • Provide coverage for Sales and Operations teams when colleagues are on leave, ensuring seamless continuity and support.

About You

  • Experience in customer service or sales support within an office environment, with a proven track record of success.
  • Proficiency in Google Sheets, Xero, and Microsoft Excel, with the ability to learn and adapt to new systems and technologies.
  • Detail-oriented problem-solver with a proactive mindset, able to think critically and resolve complex issues.
  • Flexible and willing to take on tasks outside of the core role, demonstrating a strong work ethic and commitment to the company's success.
  • Positive, can-do attitude and a strong team player who is also self-motivated, with a passion for delivering exceptional results.
  • Highly organized, eager to learn, and committed to supporting company improvements, with a focus on continuous growth and development.

What's in It for You

  • Join a fast-growing, innovative company in the FMCG industry, with opportunities for career advancement and professional growth.
  • Collaborate with a skilled, passionate team, working together to achieve shared goals and objectives.
  • Access to mentorship and development opportunities, supporting your career progression and personal growth.
  • Competitive salary and benefits, including unlimited products.

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