Operational Scheduling Manager

6 days ago


New York Industrial Park, United Kingdom M Group Services Full time
About the Opportunity

We are seeking an Operational Scheduling Manager to join our team at M Group Services. As a key member of our operational team, you will play a vital role in maintaining a high level of organisation while working to tight timescales.

The successful candidate will be responsible for monitoring, controlling and managing the scheduling work and planning of the technical workforce's days. This requires strong organisational and communication skills to ensure activities are closed down effectively, which is essential for the Smart Meter installation process we operate on behalf of our clients.

This role involves both inbound and outbound calls, supplier and customer-facing contact, and emergency calls from customers that require immediate attention and escalation.

We encourage our employees to progress and grow with us into Senior Scheduling team members.

Key Responsibilities
  • Ensure Meter Worker's schedule is maximised and the jobs are completed in the required timescales.
  • Ensure Meter Worker's are utilising hand-held tablets to accept, progress and close jobs.
  • Liaison with Meter Worker's and District Technical Manager's where deviations are identified.
  • Customer-facing communications to customers where changes occur to the appointment schedule.
  • Daily jeopardy management in line with contractual obligations.
  • Appropriate and timely raising of conflicting priorities to Scheduling Managers with a view to process resolutions.
  • Management of emergency and unassigned tasks.
  • Deputise for Cell Manager.

Estimated Salary: £32,000 - £42,000 per annum.


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