Senior Service Delivery Manager

2 weeks ago


Redditch, Worcestershire, United Kingdom GRAHAM Group Full time

About The Role

GRAHAM Group is seeking a highly skilled Senior Service Delivery Manager to lead our client services team.

The ideal candidate will have a proven track record of delivering exceptional service to clients, with a strong focus on contract compliance and adherence.

As a Senior Service Delivery Manager, you will be responsible for overseeing the delivery of services across our client contracts, ensuring that our clients receive the highest level of service and support.

Key Responsibilities:

  • Deliver 'best in class' services delivery experience to our clients
  • Lead a team to ensure contract compliance and adherence
  • Develop and implement strategies to improve service delivery and client satisfaction
  • Provide technical support to clients and internal teams
  • Ensure the delivery of a consistent and technically compliant service
  • Manage and support an operational team of supervisors, consultants, and technicians
  • Build and maintain successful relationships with clients, staff, and internal departments

Requirements:

  • Proven experience in a senior service delivery role
  • Strong leadership and management skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Knowledge of quality management systems and accreditation schemes

About GRAHAM Group:

GRAHAM Group is a leading provider of total facilities management services, with a strong commitment to delivering exceptional service to our clients.

We are a trusted partner to our clients, and we are seeking a Senior Service Delivery Manager who shares our values and commitment to excellence.



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