Service Delivery Manager
4 weeks ago
Job Summary
We are seeking a highly skilled Service Delivery Manager to join our team at Halfords. As a key member of our IT department, you will be responsible for delivering exceptional service performance and customer experience across our IT services.
Key Responsibilities
- Develop and implement service improvement plans to maintain or improve service levels
- Collaborate with stakeholders to align IT services with strategic objectives
- Conduct regular service performance meetings with service providers and perform data validation
- Define and govern service level agreements for assigned services
- Proactively identify and deliver service improvement plans to maintain or improve service levels
Requirements
- Solid technical background and commercial awareness
- Excellent relationship building and communication skills
- Ability to understand technology requirements and drivers
- Experience in conducting meaningful discussions around IT service delivery
- Proficiency in customer management techniques
About Halfords
Halfords is a leading retailer of automotive and cycling products. We are committed to creating an inclusive workplace for our colleagues and are an equal opportunities employer.
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