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Contract Administrator

2 months ago

Derby, Derby, United Kingdom JLL Full time

About the Role

JLL is seeking a skilled Contract Administrator to join our team. As a key member of our operations team, you will be responsible for the execution of end-to-end work order management, including coordination of planned and reactive services.

Main Responsibilities

  • Accurately record all information necessary to resolve reported service requests, incidents, and complaints.
  • Monitor, action, and escalate work orders and incidents as appropriate to achieve agreed service levels.
  • Procure services from external supply partners, including purchase order creation and service delivery management.
  • Develop and maintain a good understanding of the core Corrigo application, mobile, and scheduling systems.
  • Identify and apply opportunities to develop and improve skills, seeking assistance to acquire new skills.
  • Take action to keep up to date with changes to the contract and share information learned with the team and wider stakeholders.
  • Handle and actively resolve any customer issues according to the Customer Complaint process.

Requirements

  • 2+ years working within an administration/work order/scheduling/mobile resource planning environment; FM is advantageous.
  • Experience in coordinating service delivery in a mobile field force environment, including parts management and subcontract service delivery.
  • Experience of working in a customer service environment driven by customer SLAs, performance measurement, and personal work targets essential.
  • Excellent communication – both written and verbal.
  • Ability to stay calm in a high-paced environment.

Location

On-site – Derby, GBR