Mazda Brand Ambassador Liaison

4 days ago


Oldham, Oldham, United Kingdom Holdcroft Motor Group Full time

Company Overview


Holdcroft Motor Group is a leading independent motor retail group in the UK, with operations across the North West and Midlands.


We are committed to delivering exceptional customer service and providing our customers with a seamless experience.


Salary


The successful candidate will receive a competitive salary of £24,000 per annum, taking into account the location and industry standards.


Job Description


A Mazda Brand Ambassador plays a vital role in representing our brand, values, and products to our customers. As a key member of our team, you will be responsible for:



  • Building rapport and developing relationships with all customers, understanding their needs and interests.
  • Identifying and pursuing sales opportunities, working closely with the sales team to convert leads into sales.
  • Conducting product demonstrations, test drives, and presentations to showcase the performance of our products.
  • Delivering in-depth product knowledge confidently to guide the customer through the operation of their new vehicle.
  • Staying updated with industry trends, market conditions, and competitor activity to provide valuable insights and maintain a competitive edge.
  • Working with colleagues and other teams across the dealership to provide continuous improvement and seamless service to customers.

Required Skills and Qualifications


To be successful in this role, you will need:



  • Excellent customer service skills and a passion for working with people.
  • A record of working within customer services or a customer-facing role in the retail industry (does not have to be the motor industry).
  • The ability to use initiative, work independently, and take ownership of the role.
  • The ability to multi-task and switch quickly between tasks.
  • A willingness to learn, develop, and keep up-to-date with technical/product information.
  • Strong organisational and prioritisation skills.

Benefits


We offer a range of benefits to support your career development and well-being, including:



  • A competitive salary and annual bonus scheme.
  • Employee discount on Mazda vehicles and services.
  • Manufacturer and in-house training programmes.
  • Colleague referral bonus scheme (up to £1,000).
  • Free onsite parking.
  • 23 days holiday plus bank holidays.
  • Employee assistance programme.
  • Free flu jab.

Others


We believe that our brand ambassadors are the face of our company, and we are committed to providing them with the tools and support they need to succeed. If you are passionate about delivering exceptional customer service and want to join a dynamic team, please apply for this exciting opportunity.



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