Senior Client Liaison Manager

5 days ago


Cardiff, Cardiff, United Kingdom Harrison Scott Associates Full time

Harrison Scott Associates is seeking an experienced Account Director to lead client relationships and drive business growth.

Job Description

We are looking for a skilled professional to maintain and strengthen client relationships by meeting agreed expectations and delivering exceptional customer service. This role involves a strong understanding of the printing industry, commercial acumen, and daily contact to manage expectations, change, and end goals.

Main Responsibilities:
  • Manage client commercial expectations: KPI, service, delivery, and quality
  • Set key targets for service, delivery, and continuous improvement with regular measurement, analysis, and reporting
  • Work with clients to obtain accurate workload forecasting and generate capacity assessments

The ideal candidate will possess outstanding communication and listening skills to understand requirements and translate to stakeholders, excellent customer service and a strong understanding of account-specific financials. They should also be able to work in a flexible and dynamic environment, managing multiple deadlines and projects.

Requirements

To succeed in this role, you will need:

  • Strong understanding of the printing industry
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Organized and skilled at planning and prioritizing workload

We estimate the salary for this role to be around £50,000 - £60,000 per annum, depending on experience.



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