Care Support Specialist

1 week ago

Epping, Essex, United Kingdom Home Instead Full time

Job Description

Job Purpose

To deliver exceptional care and support to our clients, ensuring their needs are met and exceeded.

The Role

  • Conduct thorough care calls to build strong relationships with clients.
  • Carry out quality assurance visits to maintain high standards.
  • Create, update, and audit client care plans, and assist with digital care planning.
  • Maintain accurate records of client and care professional interactions on Home Instead software.
  • Conduct client and care professional introductions, fostering positive relationships.
  • Support and mentor care professionals to ensure they have the necessary skills and knowledge.
  • Collaborate with the client experience team to provide seamless support.
  • Maintain regular contact with clients and care professionals to ensure their needs are met.
  • Perform other duties as directed by your line manager.
  • Participate in on-call duties as required.
  • Ensure compliance with Home Instead's Equality, Diversity, and Equal Opportunities Policy.

Qualifications

  • Must have a full driving license and means of transport to visit clients.
  • Experience in the care sector delivering a wide range of personal care services.
  • Experience of working with medication administration record sheets and medication.
  • Passion for delivering high-quality care and supporting clients to live independently.
  • Knowledge and understanding of legislation and regulations specific to health and social care.
  • Good communication skills with the ability to build rapport quickly.
  • Understanding of the importance of confidentiality and current legislation.

Additional Information

Please contact our recruiter, Debbie, for more information.

This role is based in the UK, and an offer of employment is contingent on candidates having the right to work in the UK.

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