Complaint Resolution Specialist
3 days ago
This is an exciting opportunity to join our Customer Experience Team as a Complaint Resolution Officer on a 6-month fixed-term contract. The ideal candidate will be available to work between our core hours of 09:00 – 17:00, Monday to Friday, with hybrid and flexible working options available.
About the RoleThe Customer Experience Team sits within our Multifunctional Housing Services Department, supporting the effective delivery of Magenta Living's approach to customer feedback, specifically complaints, compliments, comments, and customer satisfaction intel. The team is responsible for overseeing the registering, monitoring, and delivery of DSARs and general requests for information in line with Magenta Living's Data Protection Policy.
Key Responsibilities- Facilitate the resolution of customer complaints and enquiries from Members of Parliament and local Councillors, in line with Magenta Living's policy and procedural framework and any relevant external legislation.
- Effectively case manage Magenta Living complaints, liaising with all relevant internal stakeholders and external bodies, such as the Housing Ombudsman and local Government.
- Investigate and resolve complaints within agreed timescales, ensuring customers are kept informed throughout the process.
- Ensure that Magenta Living's services are influenced by customer insight, identifying opportunities to drive improvements through customer experience.
We are looking for someone with a positive and enthusiastic personality, a strong focus on customer service, and previous experience in delivering a front-line customer service. Essential skills include excellent attention to detail, the ability to organise and prioritise work, and a desire to deliver a high-quality standard of work.
What We Offer- 26 days holiday (plus UK bank holidays)
- Paid time off over the Christmas period
- Pension Scheme options with up to 18% employer contributions
- Flexible working
- Healthcare Cash Plan
- Well-being support and fun employee events
- Employee Recognition programme
- Talent Management Programmes and e-learning access to support development
- Free parking at either our head office or main depot
-
Complaints Resolution Specialist
3 days ago
Birkenhead, Wirral, United Kingdom MagentaLiving Full timeComplaints Resolution OfficerThis is an exciting opportunity to join our Customer Experience Team as a full-time Complaints Resolution Officer on a permanent contract. The ideal candidate will be available to work between our core hours of 09:00 – 17:00 Monday to Friday, with hybrid and flexible working options available.About the RoleThe Customer...
-
Complaints Resolution Specialist
3 days ago
Birkenhead, Wirral, United Kingdom MagentaLiving Full timeComplaints Resolution OfficerThis is an exciting opportunity to join our Customer Experience Team as a full-time Complaints Resolution Officer on a permanent contract. The ideal candidate will be available to work between our core hours of 09:00 – 17:00 Monday to Friday, with hybrid and flexible working options available.About the RoleThe Customer...
-
Complaint Resolution Specialist
4 days ago
Birkenhead, Wirral, United Kingdom MagentaLiving Full timeComplaint Resolution OfficerThis is an exciting opportunity for a full-time Complaints Resolution Officer to join our Customer Experience Team on a 6-month fixed-term contract. The ideal candidate must be available to work between our core hours of 09:00 – 17:00, Monday to Friday, with hybrid and flexible working options available.About the RoleThe...
-
Complaint Resolution Specialist
4 days ago
Birkenhead, Wirral, United Kingdom MagentaLiving Full timeComplaint Resolution OfficerThis is an exciting opportunity for a full-time Complaints Resolution Officer to join our Customer Experience Team on a 6-month fixed-term contract. The ideal candidate must be available to work between our core hours of 09:00 – 17:00, Monday to Friday, with hybrid and flexible working options available.About the RoleThe...
-
Complaints Resolution Specialist
4 days ago
Birkenhead, Wirral, United Kingdom MagentaLiving Full timeComplaints Resolution OfficerThis is an exciting opportunity to join our Customer Experience Team as a full-time Complaints Resolution Officer on a permanent contract. The successful candidate will be available to work between our core hours of 09:00 – 17:00 Monday to Friday, with hybrid and flexible working options available.About the RoleThe Customer...
-
Complaints Resolution Specialist
4 days ago
Birkenhead, Wirral, United Kingdom MagentaLiving Full timeComplaints Resolution OfficerThis is an exciting opportunity to join our Customer Experience Team as a full-time Complaints Resolution Officer on a permanent contract. The successful candidate will be available to work between our core hours of 09:00 – 17:00 Monday to Friday, with hybrid and flexible working options available.About the RoleThe Customer...
-
Complaints Resolution Specialist
6 hours ago
Birkenhead, Wirral, United Kingdom Belmont Recruitment Full timeComplaints Investigations OfficerBelmont Recruitment is seeking an experienced Complaints Investigations Officer to join Wirral Council's Adult Social Care Team on a temporary contract.Key Responsibilities:Process, monitor, and investigate complaints registered under the department's procedures.Deal with political and other enquiries and referrals on behalf...
-
Complaints Resolution Specialist
24 hours ago
Birkenhead, Wirral, United Kingdom Brackenberry Full timeJob Title: Complaints Investigation OfficerWe are partnering with a Local Authority in Wirral to assist with the appointment of a Complaints Investigation Officer on a 1-month contract, with the possibility of extension at the client's discretion. If you're interested in this opportunity, please submit your CV for immediate consideration.Rate of Pay: £22.70...
-
Complaints Resolution Specialist
1 day ago
Birkenhead, Wirral, United Kingdom Brackenberry Full timeJob Title: Complaints Investigation OfficerWe are partnering with a Local Authority in Wirral to assist with the appointment of a Complaints Investigation Officer on a 1-month contract, with the possibility of extension at the client's discretion. If you're interested in this opportunity, please submit your CV for immediate consideration.Rate of Pay: £22.70...
-
Complaints Resolution Specialist
3 days ago
Birkenhead, Wirral, United Kingdom Brackenberry Full timeComplaints Investigation OfficerWe are partnering with a Local Authority in Wirral to assist with the appointment of a Complaints Investigation officer, on a 1-month contract, with potential for extension. If you're interested, please submit your CV for consideration.Key Responsibilities:Liaise with Social Services Managers regarding disciplinary issues...
-
Complaints Resolution Specialist
3 days ago
Birkenhead, Wirral, United Kingdom Brackenberry Full timeComplaints Investigation OfficerWe are partnering with a Local Authority in Wirral to assist with the appointment of a Complaints Investigation officer, on a 1-month contract, with potential for extension. If you're interested, please submit your CV for consideration.Key Responsibilities:Liaise with Social Services Managers regarding disciplinary issues...
-
Customer Resolution Manager
2 weeks ago
Birkenhead, Wirral, United Kingdom JOB SWITCH LTD Full time{"Job Title": "Customer Resolution Manager", "Job Summary": "We are seeking a highly skilled Customer Resolution Manager to join our team at JOB SWITCH LTD. As a key member of our Customer Resolution & Information Team, you will be responsible for ensuring that statutory and organisational requirements are met in relation to dealing with and responding to...
-
Customer Resolution Manager
2 weeks ago
Birkenhead, Wirral, United Kingdom JOB SWITCH LTD Full time{"Job Title": "Customer Resolution Manager", "Job Summary": "We are seeking a highly skilled Customer Resolution Manager to join our team at JOB SWITCH LTD. As a key member of our Customer Resolution & Information Team, you will be responsible for ensuring that statutory and organisational requirements are met in relation to dealing with and responding to...
-
Customer Resolution Manager
9 hours ago
Birkenhead, Wirral, United Kingdom Hatched Recruitment Group Full timeJob Title: Customer Resolution ManagerWe are seeking a highly skilled Customer Resolution Manager to join our team at Hatched Recruitment Group.Job SummaryThe Customer Resolution Manager will be responsible for managing the Customer Resolution & Information Team to ensure that statutory and organisational requirements are met in relation to dealing with and...
-
Customer Resolution Manager
7 days ago
Birkenhead, Wirral, United Kingdom Brackenberry Full time{"title": "Customer Resolution Manager", "content": "Job SummaryWe are seeking a highly skilled Customer Resolution Manager to join our team at Brackenberry Ltd. The successful candidate will be responsible for liaising with elected members and Members of Parliament to respond to requests for information, designing and delivering training on complaints...
-
Customer Resolution Manager
7 days ago
Birkenhead, Wirral, United Kingdom Brackenberry Full time{"title": "Customer Resolution Manager", "content": "Job SummaryWe are seeking a highly skilled Customer Resolution Manager to join our team at Brackenberry Ltd. The successful candidate will be responsible for liaising with elected members and Members of Parliament to respond to requests for information, designing and delivering training on complaints...
-
Customer Resolution Manager
9 hours ago
Birkenhead, Wirral, United Kingdom Hatched Recruitment UK Full timeCustomer Resolution & Info Manager Wirral £27/hr Full time: Mon - Fri 36/hrs JOB ROLE PURPOSE As a key member of the Hatched Recruitment UK team, we are seeking an experienced Customer Resolution & Info Manager to join our client, Wirral Council. The successful candidate will be responsible for managing the Customer Resolution & Information Team,...
-
Customer Resolution Manager
7 hours ago
Birkenhead, Wirral, United Kingdom Hatched Recruitment UK Full timeCustomer Resolution & Info Manager Wirral £27/hr Full time: Mon - Fri 36/hrs JOB ROLE PURPOSE As a key member of the Hatched Recruitment UK team, we are seeking an experienced Customer Resolution & Info Manager to join our client, Wirral Council. The successful candidate will be responsible for managing the Customer Resolution & Information Team,...
-
Customer Resolution and Information Manager
3 weeks ago
Birkenhead, Wirral, United Kingdom Brackenberry Full timeJob Summary:We are seeking a highly skilled Customer Resolution and Information Manager to join our team at Brackenberry Ltd. As a key member of our organization, you will be responsible for providing exceptional customer service and resolving complaints in a timely and professional manner.Key Responsibilities:Liaising with Elected Members and Senior...
-
Customer Resolution and Information Manager
3 weeks ago
Birkenhead, Wirral, United Kingdom Brackenberry Full timeJob Summary:We are seeking a highly skilled Customer Resolution and Information Manager to join our team at Brackenberry Ltd. As a key member of our organization, you will be responsible for providing exceptional customer service and resolving complaints in a timely and professional manner.Key Responsibilities:Liaising with Elected Members and Senior...