Operations Director

3 days ago


Rochester, Medway, United Kingdom New Appointments Group Full time
Job Description

Job Title: Operations Manager

Job Type: Full-time

Location: Medway area (with frequent site visits across Kent)

Job Description:

We are seeking an experienced Operations Manager to join our team at New Appointments Group. As an Operations Manager, you will play a crucial role in managing the delivery of top-quality care services, ensuring compliance with internal policy and procedure, regulatory requirements, and overall operational excellence.

Key Responsibilities:

  • Maintain and improve quality and care standards
  • Oversee services and ensure operational efficiency
  • Sustain revenue growth in line with budgets
  • Lead operational mobilisation of services
  • Communicate and liaise with regulatory bodies, including the CQC
  • Deputise for the Head of Operations
  • Identify risks and present workable solutions
  • Assist in the execution of strategic plans at service level

Requirements:

  • In-depth knowledge of The Care Act, MCA, and Health and Social Care Act
  • At least five years of management experience within adult care services, with a track record in operational management
  • Experience of being an Area Manager or responsible for a group of Managers
  • Proven ability to work strategically and implement change in response to emerging issues
  • Managing contracts and dealing with Local Authority colleagues at a senior level
  • Experience of multi-site management
  • Track record of managing successful services with a minimum of Good CQC ratings
  • Strong understanding and application of regulatory frameworks and compliance/legal requirements
  • Project management of new services and/or developments
  • Inspirational coaching and mentoring skills

Benefits:

  • Competitive salary of £50,000 to £60,000 per annum, dependent on experience
  • 33 days holiday
  • Company sick pay after 12 months
  • Death in service benefits
  • Long service and contribution recognition awards
  • Pension (after 3 months)
  • Employee Assistance Programme, with counselling services
  • Significant retail and leisure discount scheme
  • Discounted Gym Membership
  • Financial well-being scheme (loans and savings)
  • Refer a friend scheme


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