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Reading, Reading, United Kingdom Point of Rental Software Full timeJob Title: Customer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team at Point of Rental Software. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide telephone and email support to external...
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Customer Support Specialist
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Reading, Reading, United Kingdom Evertz Microsystems Limited Full timeJoin Our Team as a Customer Support SpecialistEvertz Microsystems Limited is a world-leading company in the design of innovative broadcast equipment. We are currently recruiting for our Customer Support team at our UK-based office in Winnersh Triangle, Reading.About the RoleWe are looking for a skilled and enthusiastic engineer or technician with a passion...
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Customer Support Specialist
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Reading, Reading, United Kingdom Point of Rental Software Full timeJob Title: Customer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team at Point of Rental Software. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide telephone and email support to external...
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Customer Support Specialist
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Reading, Reading, United Kingdom Point of Rental Software Full timeJob Title: Customer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team at Point of Rental Software. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide telephone and email support to external...
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Customer Support Specialist
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Reading, Reading, United Kingdom Point of Rental Software Full timeJob Title: Customer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team at Point of Rental Software. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide telephone and email support to external...
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Customer Support Specialist
1 month ago
Reading, Reading, United Kingdom Point of Rental Software Full timeJob Title: Customer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team at Point of Rental Software. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide telephone and email support to external...
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Customer Support Specialist
1 month ago
Reading, Reading, United Kingdom Point of Rental Software Full timeJob Title: Customer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team at Point of Rental Software. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide telephone and email support to external...
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Customer Support Specialist
1 month ago
Reading, Reading, United Kingdom Point of Rental Software Full timeJob Title: Customer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team at Point of Rental Software. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide telephone and email support to external...
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Customer Support Specialist
1 month ago
Reading, Reading, United Kingdom Point of Rental Software Full timeJob Title: Customer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team at Point of Rental Software. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide telephone and email support to external...
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Customer Support Specialist
1 month ago
Reading, Reading, United Kingdom Point of Rental Software Full timeJob Title: Customer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team at Point of Rental Software. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide telephone and email support to external...
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Customer Support Specialist
1 month ago
Reading, Reading, United Kingdom Point of Rental Software Full timeJob Title: Customer Support SpecialistAt Point of Rental Software, we're seeking a skilled Customer Support Specialist to join our team. As a leader in rental software, we're committed to empowering our customers and employees through principled decision-making, innovative products, and strategies, and care for all we meet.The ideal candidate will provide...
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Customer Support Specialist
1 month ago
Reading, Reading, United Kingdom Point of Rental Software Full timeJob Title: Customer Support SpecialistAt Point of Rental Software, we're seeking a skilled Customer Support Specialist to join our team. As a leader in rental software, we're committed to empowering our customers and employees through principled decision-making, innovative products, and strategies, and care for all we meet.The ideal candidate will provide...
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Customer Support Specialist
1 month ago
Reading, Reading, United Kingdom Point of Rental Software Full timeJob Title: Customer Support SpecialistAt Point of Rental Software, we're seeking a skilled Customer Support Specialist to join our team. As a leader in rental software, we empower our customers and employees through principled decision making, innovative products, and care for all we meet.The ideal candidate will provide application/business support to our...
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Customer Support Specialist
1 month ago
Reading, Reading, United Kingdom Point of Rental Software Full timeJob Title: Customer Support SpecialistAt Point of Rental Software, we're seeking a skilled Customer Support Specialist to join our team. As a leader in rental software, we empower our customers and employees through principled decision making, innovative products, and care for all we meet.The ideal candidate will provide application/business support to our...
Customer Support Specialist
1 month ago
Evertz is a leading company in the design and manufacture of innovative broadcast equipment. We are seeking a skilled and enthusiastic technical support engineer to join our UK-based team at Winnersh, Berkshire.
The successful candidate will provide exceptional technical guidance to customers, troubleshoot and diagnose issues, and install products or systems at customer sites. They will also deliver training to customers and maintain a communication link between customer service and other departments.
Key Responsibilities:
- Provide technical guidance to customers on operational issues, configuration, firmware upgrades, and general maintenance.
- Assess customer product applications, troubleshoot, and diagnose issues through research and/or re-creation to determine the root cause.
- Install products or systems at customer sites and deliver training to customers.
- Maintain a communication link between customer service and other departments to resolve customer issues and communicate customer feedback to aid in design changes.
- Recommend solutions utilizing various levels of technical language appropriate to the customer in a timely, clear, and professional manner.
Requirements:
- No mandatory formal qualification required, although HND/degree in electronics or engineering is a guide.
- May be qualified through industrial or professional experience with experience of digital video and audio in broadcast or a related professional field.
- Previous experience testing/servicing/commissioning digital products in the broadcast industry.
- Willingness to learn technical aspects of legacy and current products and be able to self-educate to competency level given access to appropriate resources.
Personal Qualities:
- Self-motivated, with the ability to self-manage time, targets, and workload.
- Enthusiastic and always maintains professionalism, even under pressure.
- Flexible, willing, and able to travel or work overtime at short notice.
- Excellent attention to detail, following set procedures and instructions as required.
- Resourceful, with the ability to put forward solutions quickly in difficult situations.
What We Offer:
- Competitive total compensation package.
- Work-life balance.
- Career progression in a fast-paced environment with opportunities to learn a broad range of technical skills.
- Casual work environment.
- Social events.
