Current jobs related to IVR Systems Analyst - Leicester, Leicester - Hastings Direct
-
ICT Systems Analyst
4 weeks ago
Leicester, Leicester, United Kingdom CV Library Full timeJob Title: ICT Systems AnalystCV Library is seeking a skilled ICT Systems Analyst to join our team. As an ICT Systems Analyst, you will be responsible for ensuring the smooth operation of our IT infrastructure and systems.Key Responsibilities:Design and implement SQL Server queries and management systemsManage and maintain Windows Server environmentsDevelop...
-
ICT Systems Analyst
4 weeks ago
Leicester, Leicester, United Kingdom CV Library Full timeJob Title: ICT Systems AnalystCV Library is seeking a skilled ICT Systems Analyst to join our team. As an ICT Systems Analyst, you will be responsible for ensuring the smooth operation of our IT infrastructure and systems.Key Responsibilities:Design and implement SQL Server queries and management systemsManage and maintain Windows Server environmentsDevelop...
-
ICT Systems Analyst
4 weeks ago
Leicester, Leicester, United Kingdom ZipRecruiter Full timeJob Title: ICT Systems AnalystJob Summary:We are seeking a highly skilled ICT Systems Analyst to join our team. The successful candidate will be responsible for ensuring the smooth operation of our IT infrastructure and systems, including monitoring and maintaining our network, servers, and databases.Key Responsibilities:Design and implement IT...
-
Business Systems Analyst
4 weeks ago
Leicester, Leicester, United Kingdom Harrison Scott Associates Full timeBusiness Analyst Wanted for Project Management Team Harrison Scott Associates is seeking a skilled Business Analyst to join their Project Management team. The ideal candidate will be responsible for gathering and documenting business and functional requirements for approved business systems to support the company's business objectives and initiatives. Key...
-
Business Systems Analyst
4 weeks ago
Leicester, Leicester, United Kingdom Harrison Scott Associates Full timeBusiness Analyst OpportunityHarrison Scott Associates is seeking a skilled Business Analyst to join their Project Management team. As a Business Analyst, you will play a crucial role in gathering and documenting business and functional requirements for approved business systems to support the company's business objectives and initiatives.Key...
-
Business Systems Analyst
4 weeks ago
Leicester, Leicester, United Kingdom Harrison Scott Associates Full timeBusiness Analyst OpportunityHarrison Scott Associates is seeking a skilled Business Analyst to join their Project Management team. As a Business Analyst, you will play a crucial role in gathering and documenting business and functional requirements for approved business systems to support the company's business objectives and initiatives.Key...
-
ICT Systems Analyst
4 weeks ago
Leicester, Leicester, United Kingdom ZipRecruiter Full timeJob Title: ICT Systems AnalystJob Summary:We are seeking a highly skilled ICT Systems Analyst to join our team. The successful candidate will be responsible for ensuring the smooth operation of our IT infrastructure and systems, including monitoring and maintaining our network, servers, and databases.Key Responsibilities:Design and implement IT...
-
Business Systems Analyst
4 weeks ago
Leicester, Leicester, United Kingdom Harrison Scott Associates Full timeWe are seeking a Business Systems Analyst to join our Project Management team at Harrison Scott Associates. This role will involve gathering and documenting business and functional requirements for approved business systems to support our business objectives and initiatives.Key Responsibilities:Collaborate with stakeholders and business users to identify and...
-
Business Systems Analyst
1 month ago
Leicester, Leicester, United Kingdom Next Full timeAbout the RoleWe are seeking a talented and passionate Business Analyst to join our team for a Finance Modernisation assignment. As a Business Analyst, you will play a key role in driving our systems forward and collaborating with cross-functional teams to deliver business value.Key ResponsibilitiesWork with development teams to translate business...
-
Business Systems Analyst
1 month ago
Leicester, Leicester, United Kingdom Next Full timeAbout the RoleWe are seeking a talented and passionate Business Analyst to join our team for a Finance Modernisation assignment. As a Business Analyst, you will play a key role in driving our systems forward and collaborating with cross-functional teams to deliver business value.Key ResponsibilitiesWork with development teams to translate business...
-
Digital Channel Forecaster
7 days ago
Leicester, Leicester, United Kingdom Hastings Direct Full timeRole OverviewAs a Forecasting Analyst at Hastings Direct, you will play a vital role in developing and owning medium to long-term budget plans, working closely with key stakeholders to gather valuable insights. Your expertise in forecasting for digital channels, particularly within a contact center environment, will be crucial in driving business growth and...
-
Technical Systems Analyst
1 week ago
Leicester, Leicester, United Kingdom Permanent Futures Full timeData Warehouse ProjectWe are seeking a Technical Business Analyst to work on a Data Warehouse project for an NHS Trust in the Midlands. The role will involve working on a PAS implementation, specifically on the PAS reporting workstream.The successful candidate will have a strong technical understanding of data warehousing, SQL, and APIs, and have previously...
-
Business Systems Analyst
4 weeks ago
Leicester, Leicester, United Kingdom Health Jobs UK Full timeJob Title: Business AnalystJob Summary:As a Business Analyst, you will play a key role in facilitating interaction between clinical and administrative functions within the organization. Reporting to the Business Engagement Lead, you will work closely with the enterprise architecture and Portfolio Management office (PMO) functions to ensure the successful...
-
Security Analyst
1 month ago
Leicester, Leicester, United Kingdom NEXT Full timeJoin Our Team as a Security AnalystWe are seeking a highly motivated and detail-oriented Security Analyst to join our team at NEXT. As a Security Analyst, you will play a critical role in identifying and responding to security incidents, working closely with our IT and security teams to ensure the security and integrity of our systems and data.Key...
-
Security Analyst
4 weeks ago
Leicester, Leicester, United Kingdom NEXT Full timeJoin Our Team as a Security AnalystWe are seeking a highly motivated and detail-oriented Security Analyst to join our team at NEXT. As a Security Analyst, you will play a critical role in identifying and responding to security incidents, working closely with our IT and security teams to ensure the security and integrity of our systems and data.Key...
-
Business Systems Analyst
4 weeks ago
Leicester, Leicester, United Kingdom Health Jobs UK Full timeJob SummaryAs a Business Systems Analyst, you will play a key role in bridging the gap between clinical and administrative functions within our organization. Reporting to the Business Engagement Lead, you will work closely with the enterprise architecture and Portfolio Management office to ensure the successful scoping and delivery of all IM&T project work....
-
Software Test Analyst
4 weeks ago
Leicester, Leicester, United Kingdom Endeavour Recruitment Solutions Full timeSoftware Test Analyst Job OpportunityEndeavour Recruitment Solutions is seeking a skilled Software Test Analyst to join our team on a long-term contract basis.Job SummaryWe are looking for a highly experienced Software Test Analyst to test and develop software across multiple projects, ensuring that all output meets defined functional and non-functional...
-
Validation Analyst
1 month ago
Leicester, Leicester, United Kingdom STERIS Full timeAbout the RoleWe are seeking a highly skilled and detail-oriented Validation Analyst to join our team at STERIS. As a Validation Analyst, you will play a critical role in ensuring the quality and safety of our decontamination systems.Key ResponsibilitiesCollate and analyze lab reports to ensure compliance with international standards and national...
-
Senior Performance Analyst
1 month ago
Leicester, Leicester, United Kingdom Comunidadlift Full timeJob Title: Senior Analysis AnalystComunidadlift is seeking a highly skilled Senior Analysis Analyst to join our team. As a key member of our performance analysis department, you will be responsible for providing in-depth analysis and insights to support the development of our players and teams.Key Responsibilities:Provide detailed analysis and insights to...
-
Senior Performance Analyst
1 month ago
Leicester, Leicester, United Kingdom Comunidadlift Full timeJob Title: Senior Analysis AnalystComunidadlift is seeking a highly skilled Senior Analysis Analyst to join our team. As a key member of our performance analysis department, you will be responsible for providing in-depth analysis and insights to support the development of our players and teams.Key Responsibilities:Provide detailed analysis and insights to...
IVR Systems Analyst
2 months ago
We are seeking a skilled IVR Systems Analyst to join our team at Hastings Direct. As an IVR Systems Analyst, you will play a critical role in analyzing call flow data and user behavior to identify opportunities for improvement within the IVR system, as well as improving user experience.
Key Responsibilities- Analyze call flow data and user behavior to identify opportunities for improvement within the IVR system
- Conduct regular reviews of IVR performance, identifying bottlenecks and proposing solutions to relevant technical areas
- Collaborate with Telephony and Ops Readiness to support the design, testing, and implementation of new or changed IVR functionality
- Produce reporting on IVR system performance, identifying key metrics including pre-queue abandonment, containment rate, error rate, and navigation time
- Perform assessments and reviews of any changes to the IVR to ensure delivery of expected outcomes
- Present insights and recommendations to key leadership and operational stakeholders
- Strong knowledge of telephony platforms (such as CX One, Avaya, Genesys, or similar)
- Proven experience in working with IVR systems, call flow design, and analytical skills
- Excellent stakeholder and communication skills with a collaborative approach
As an IVR Systems Analyst at Hastings Direct, you will have the opportunity to work with a talented team of professionals who are passionate about delivering excellent customer experiences. We offer a competitive salary, flexible working arrangements, and a range of benefits, including a 4Cs performance bonus, life assurance cover, and access to a range of wellbeing resources.
We are an equal opportunities employer and welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment, or marital/family status.
