Hostel Support Assistant
5 days ago
Job Title: Hostel Assistant
Location: Hostelling Scotland Head Office
Job Type: Full-time
About Us: We are a non-profit charity that provides youth hostels across Scotland, offering a unique opportunity for guests to experience the country's culture and natural beauty.
Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Hostel Assistant. As a key member of our hostel team, you will be responsible for providing exceptional customer service, maintaining the cleanliness and organization of the hostel, and supporting the overall smooth operation of the hostel.
Key Responsibilities:
- Provide full reception service, including check-in and check-out, handling customer enquiries, and responding to guest requests.
- Contribute to the maintenance of a clean and welcoming environment, including cleaning and housekeeping duties.
- Support the preparation and serving of meals, as required.
- Assist with the organization and implementation of hostel activities and events.
- Work collaboratively with colleagues to ensure the smooth operation of the hostel.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work effectively in a team environment.
- Flexibility and adaptability in a fast-paced environment.
- Basic knowledge of customer service principles and practices.
- Ability to lift and move heavy objects, as required.
What We Offer:
- A competitive hourly rate.
- A comprehensive employee assistance program.
- A pension scheme and holiday entitlement.
- A uniform provided.
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