Shift Leader

4 weeks ago

London, Greater London, United Kingdom ENGINEERINGUK Full time

About the role

We are seeking a skilled Shift Leader to join our team at ENGINEERINGUK. As a Shift Leader, you will be responsible for overseeing the store operations, ensuring a smooth and efficient customer experience, and leading a team of retail professionals.

Key responsibilities:

  • Coordinate store operations to deliver an easy and fuss-free shopping experience for customers
  • Support colleagues in achieving daily priorities and ensure they take regular breaks
  • Open and close the store, ensuring all decisions made are right for everyone's safety
  • Be the go-to person for colleagues in the absence of a manager for day-to-day queries
  • Maintain a clean, tidy, and well-presented store
  • Support managers in coordinating seasonal, community, and charity events
  • Contribute to a great team atmosphere, inclusive of everyone
  • Provide great customer service, listening to customers and putting them first in everything you do
  • Keep the team well-informed and up to speed on any communications, changes, or updates
  • Stay knowledgeable about store performance and look for ways to improve and simplify operations
  • Coordinate store improvements and remove any obstacles that might be getting in the way of great service
  • Follow health and safety routines and procedures, ensuring colleagues do the same
  • Recognise and celebrate colleagues within the team who are providing great service

Requirements:

  • Be a great role model, giving thoughtful customer service that ensures every customer's needs are met
  • Build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere
  • Be a clear communicator, comfortable with using various methods to keep the team well-informed and up to date
  • Be comfortable taking the lead and overseeing the store in the absence of your Manager
  • Be a good decision maker, flexible in the way you think, and comfortable handling change to ensure everything is right for customers and colleagues
  • Be motivating, inspiring the team to deliver beyond expectations
  • Be curious, always looking for ideas and opportunities to serve customers, communities, and the planet a little better every day

What's in it for you:

  • Enjoy a varied role with flexible hours and shift patterns
  • Develop your skills and career with ongoing learning opportunities and access to award-winning training
  • Work in an inclusive environment where everyone is welcome and valued
  • Have your voice heard and be part of a team that listens and acts on feedback
  • Enjoy a range of benefits, including holiday pay, flexible working, and access to wellbeing services

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