Engineering Support Manager
4 weeks ago
We are seeking a seasoned professional to fill the role of Technical Services Manager at Konecranes Demag UK Ltd. The successful candidate will be responsible for ensuring that our service technicians have the necessary materials, equipment, and instructions to complete customer work safely and efficiently.
The ideal candidate will have a strong engineering background, with experience in a practical role. This position is well-suited for individuals looking to transition from an on-site role to a more office-based environment with regular hours.
You will be responsible for reviewing service requests and related paperwork to ensure accuracy, estimating hours and costs, and consulting with operations managers or field supervisors as needed. Additionally, you will update start and completion dates in Siebel based on anticipated material delivery and monitor material delivery status.
This role requires close collaboration with the scheduler to ensure technical planning enables delivery within estimated sales revenue targets. You will also participate in regular Work-in-Progress (WIP) meetings and implement actions accordingly.
Key responsibilities include:
- Reviewing service requests and related paperwork for accuracy
- Estimating hours and costs
- Consulting with operations managers or field supervisors
- Updating start and completion dates in Siebel
- Monitoring material delivery status
- Ensuring technical planning enables delivery within estimated sales revenue targets
The successful candidate will possess relevant qualifications in electrical or mechanical engineering and have experience working in an engineering field. Strong IT skills are essential, as well as the ability to work collaboratively in a team environment.
Benefits include a competitive salary, annual bonus, contributory pension scheme, 25 days annual leave, life assurance, and employee share save scheme. We also offer retail, travel, and leisure discounts.
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