Field Service Engineer

5 days ago

Birmingham, Birmingham, United Kingdom ENVEA Global Full time
Job Description

Job Title: Field Service Engineer - Midlands Area

Job Summary:

ENVEA Global is seeking a highly skilled Field Service Engineer to join our team in the Midlands Area. As a Field Service Engineer, you will be responsible for providing product support, service, testing, and repair of ENVEA equipment across customer sites in the UK.

Key Responsibilities:

  • Provide product support, service, testing, and repair of ENVEA equipment across customer sites in the UK.
  • Travel to customer sites to repair, commission, calibrate, service, and fault-find ENVEA products.
  • Provide advice to customers to help them configure systems for their applications and diagnose on-site problems.
  • Provide customers with up-to-date and accurate information on products and services available, calibration services, and training.
  • Carry out functionality and system training at both customer sites and ENVEA premises.
  • Ensure full and accurate data entry into customer databases and timely completion of Service Reports.
  • Offer feedback, through the Service Area Supervisor/Service Manager, regarding equipment issues and ideas to assist future product development of features and functions.
  • Communicate with the Engineering teams to ensure lessons learned from field problems are incorporated into future product iterations.

Requirements:

  • Degree, HND, or equivalent in Electrical and Mechanical Engineering.
  • Experience with instrumentation in previous roles preferred in an industrial environment.
  • Experience in customer service/support and resolving problems to customer satisfaction.
  • Electronics experience, ideally with an instrumentation background.
  • Field service experience would be a distinct advantage.
  • Use of IT for equipment testing and reports writing.

About ENVEA Global:

ENVEA Global is one of the world's leading companies in environmental instrumentation, analysis, and measurement. Since its creation in 1978, ENVEA has been designing, manufacturing, and commercializing continuous measurement equipment for ambient air, industrial emissions, and software.

Our Values:

ENVEA Global has always placed the preservation of the environment and sustainable innovation at the heart of the development of its measuring instruments, its strategy, and its values. Today, ENVEA Global has recognized expertise in its specialist fields and is present in over 100 countries.

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