Technical Support Services Leader

6 days ago


London, Greater London, United Kingdom In Technology Group Full time

Job Overview:

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In Technology Group is recruiting a Technical Support Services Leader to spearhead our Service Desk team. The ideal candidate will have extensive experience in IT operations and management, with a proven ability to deliver exceptional customer service and support.

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Your Key Responsibilities:

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  • \
  • Lead a team of 1st & 2nd line engineers, providing guidance and support to ensure seamless delivery of IT services.\
  • Manage incident and service request queues, adhering to Service Level Agreements (SLAs) and driving continuous improvement initiatives.\
  • Maintain a hands-on approach as the senior escalation point for complex technical issues or customer concerns, utilizing your technical expertise to resolve issues efficiently.\
  • Monitor team performance, conduct regular reviews, and implement training programs to enhance skills and knowledge.\
  • Collaborate with cross-functional teams to ensure effective communication and coordination throughout the organization.\
  • Estimated Salary: £45,000 per annum.\
  • Location: York.\


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