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Customer Service Representative

2 months ago

Birmingham, Birmingham, United Kingdom Office Angels Full time

Job Summary:

We are seeking a highly motivated and organized Customer Service Representative to join our dynamic team at Office Angels. As a key member of our sales support team, you will be responsible for providing exceptional customer service, managing administrative tasks, and coordinating sales activities.

Key Responsibilities:

  • Efficiently turn customer inquiries into orders and provide top-notch support to the sales team.
  • Handle customer inquiries via email, telephone, and other communication channels.
  • Provide quotations and product information to close sales and generate further business.
  • Process sales enquiries and orders accurately and efficiently.
  • Manage inbound and outbound calls to new and existing customers.
  • Resolve customer complaints and issues to ensure satisfaction.
  • Liaise with internal departments to communicate order requirements.
  • Assist other departments with sales-related tasks.
  • Maintain good housekeeping of files and paperwork systems.
  • Provide feedback on potential quality improvement areas.

Requirements:

  • Ability to multitask and work efficiently under your own initiative.
  • Good listening skills and effective communication.
  • Proficient with Microsoft Office (Outlook, Word, Excel).
  • Strong proficiency in mathematics and English.
  • Excellent organizational and time management skills.
  • Able to commit to an office-based role 5 days per week.

What We Offer:

As a valued member of our team, you will have the opportunity to work in a small, friendly, and well-established team in a thriving organization. You will be part of a company that values its employees and provides a supportive and collaborative work environment.