Customer Service Representative

3 weeks ago


Reading, Reading, United Kingdom Lexus Full time

Lexus is seeking a skilled Customer Consultant to join our team at our Lexus Reading dealership. As a Customer Consultant, you will be responsible for managing the customer's sales process from start to finish, ensuring a seamless and exceptional experience.

You will be responsible for managing all sales appointments professionally, ensuring high-quality test drive experiences, and delivering on your sales targets. This role would suit an experienced Customer Consultant looking to grow their earning potential in one of the UK's best brands.

Key Responsibilities:

  • Talk and listen to the customer to build rapport and accurately qualify their requirements
  • Demonstrate the most suitable options to the customer, encouraging them to experience the product
  • Maintain contact to ensure that the customer is kept informed throughout the sales and pre-delivery process
  • Liaise with the customer to arrange a handover and to complete all paperwork for a timely registration of the vehicle
  • Personally, handover the vehicle and introduce the customer to the service team to secure future business
  • Understand the customer journey experience and be committed to delivering an unrivalled level of customer service
  • Ensure that the Sales Process is followed in full
  • Build a relationship between yourself and the service team
  • Ensure opportunities for sales by other colleagues are maximised i.e., Business Manager and Business Centre sales
  • Maximise every sales opportunity to meet personal sales and profit targets including conversions, test drives, warranty and add on sales
  • Complete all administration required, accurately and on time
  • Deliver excellent service to everyone making sure their experience is memorable
  • Attend appointments booked by our Sales Enquiry Team

Requirements:

  • Have previous experience as a Customer Consultant
  • Proven track record in sales within a Main Dealer environment
  • A full UK driving licence
  • Be a self-motivated and ambitious person who is willing to learn
  • Work efficiently under pressure and towards set targets
  • Deliver excellent customer service to every customer
  • Have experience working within a main dealer environment
  • Be sales driven and money motivated

What We Offer:

  • Excellent basic salary
  • Realistic and uncapped OTE £50,
  • Lexus specific training
  • Career progression all the way up to General Manager
  • Bonus scheme based on hitting sales targets
  • Additional bonus based on upselling and add-ons
  • Company car
  • Fun, friendly working environment
  • Market leading benefits including healthcare, pension, childcare and company lease scheme


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