Refuge Support Specialist

2 weeks ago

Southall, Greater London, United Kingdom Hestia Housing Support Full time
About This Role

Hestia Housing Support is seeking a highly motivated and dedicated individual to fill the role of Refuge Worker. This position plays a critical role in our Domestic Abuse Support service, providing guidance and support to survivors of domestic abuse.

Key Responsibilities:

  • Collaborate with women to co-produce a 'Support and Safety Plan' that focuses on their strengths and goals.
  • Fulfill statutory obligations and work with relevant bodies, such as Social Services, to ensure child safeguarding and adhere to Hestia's safeguarding policies.
  • Deliver casework that identifies and addresses individual housing needs, including support for establishing move-on accommodation.

What We Offer

As a member of our team, you will benefit from a supportive and inclusive work environment that values your contributions. We offer opportunities for growth and development, both personally and professionally, while making a lasting impact on the lives of those we serve.

Requirements:

  • Experience working with individuals with diverse support needs, aspirations, and associated risks.
  • Delivering high-quality floating/outreach support services to people with varied needs and risks.
  • Familiarity with welfare benefits, housing options, and relevant legislation.
  • Knowledge of health and safety protocols relevant to the role and working in service users' homes.
  • Ability to undertake client-focused key working, support planning, and risk assessments to maximize service users' independence.
  • Understanding of mental health, substance misuse, and related issues affecting the client group.
  • Commitment to equal opportunities and promoting service users' rights, privacy, dignity, choice, and control.
  • Capacity to liaise with external professionals to inform and develop service users' support packages.
  • Willingness to engage in relevant personal development and training.
  • Ability to travel throughout the borough of operation.
  • Previous experience using computer-based systems to accurately record work and client details.
  • Knowledge and understanding of safeguarding issues and ability to address them appropriately.

We Are an Equal Opportunities Employer

We value diversity and inclusivity, and our services users come from all walks of life. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce, valuing the skills, abilities, talent, and experiences different people and communities bring to our organization.

Hestia is a Disability Confident Employer

We are proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children, and young people who are potentially at risk. We expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

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