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Student Finance and Welfare Officer

2 months ago

Hatfield, Hertfordshire, United Kingdom University of Hertfordshire Full time
Job Summary

This is a varied position with the opportunity to contribute to new working practices and supporting students across both campuses of the University of Hertfordshire.

Main Responsibilities
  • Develop specialist knowledge relating to all aspects of Student Finance funding for Home/EU students with an emphasis on Student Loans Company eligibility.
  • Process student records for the SLC (including attendance/registration confirmations, change of circumstances etc.), provide advice and assistance to students.
  • Provide administrative support for the University Hardship Fund and any scholarship/bursary awards.
  • Deal with all student enquiries and information requests through multiple contact methods.
Key Skills and Experience
  • Excellent organisational and IT skills.
  • Proven experience of customer service and working to strict deadlines.
  • Good communication skills, with the ability to pay attention to detail.
  • Commitment to providing a high-quality service.
  • Able to follow clearly defined processes and keen to collaborate and improve processes to increase our student experience.
Qualifications

A minimum of five GCSEs, including Maths and English at grade C/4 or above, or equivalent qualifications, or proven work experience.

A-levels or equivalent qualifications would be advantageous.