Commercial Credit Collection Specialist
2 weeks ago
Credit Controller Role
Company OverviewThe Portfolio Group is a leading provider of business solutions, and we are seeking an experienced Credit Controller to join our team.
Salary InformationWe offer a competitive salary of around £35,000 per annum, depending on experience.
Job DescriptionAs a Credit Controller, you will play a crucial role in supporting cash collection efforts for our clients. You will be the first point of contact for clients, resolving issues with a pragmatic and commercial approach.
Your focus will be on hitting collection targets while maintaining excellent relationships with clients. This is predominantly a phone-based role, so outstanding communication skills are key.
- Engage with clients about their overdue accounts.
- Resolve payment and service queries, primarily via telephone.
- Own client service issues, identifying root causes and providing effective solutions.
- Navigate client databases to investigate and respond accurately.
- Deliver 'Super Service' in all client interactions.
- Process debit/credit card payments.
- Collaborate with the local team to streamline client accounts and internal processes.
- Prepare comprehensive case histories when further action is required.
To succeed in this role, you will need:
- Strong client service skills, focusing on rapport building and issue resolution.
- Excellent verbal and written communication abilities.
- High attention to detail with strong administration skills.
- Ability to multi-task and work efficiently under tight deadlines while maintaining superior customer service.
We operate from a location based in Manchester City, which offers great opportunities for professional development and personal growth.
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