Commercial Credit Collection Specialist

2 weeks ago


Manchester, United Kingdom The Portfolio Group Full time

Credit Controller Role

Company Overview

The Portfolio Group is a leading provider of business solutions, and we are seeking an experienced Credit Controller to join our team.

Salary Information

We offer a competitive salary of around £35,000 per annum, depending on experience.

Job Description

As a Credit Controller, you will play a crucial role in supporting cash collection efforts for our clients. You will be the first point of contact for clients, resolving issues with a pragmatic and commercial approach.

Your focus will be on hitting collection targets while maintaining excellent relationships with clients. This is predominantly a phone-based role, so outstanding communication skills are key.

  • Engage with clients about their overdue accounts.
  • Resolve payment and service queries, primarily via telephone.
  • Own client service issues, identifying root causes and providing effective solutions.
  • Navigate client databases to investigate and respond accurately.
  • Deliver 'Super Service' in all client interactions.
  • Process debit/credit card payments.
  • Collaborate with the local team to streamline client accounts and internal processes.
  • Prepare comprehensive case histories when further action is required.
Required Skills and Qualifications

To succeed in this role, you will need:

  1. Strong client service skills, focusing on rapport building and issue resolution.
  2. Excellent verbal and written communication abilities.
  3. High attention to detail with strong administration skills.
  4. Ability to multi-task and work efficiently under tight deadlines while maintaining superior customer service.

We operate from a location based in Manchester City, which offers great opportunities for professional development and personal growth.



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