Digital Fraud Prevention Specialist

5 days ago


Manchester, United Kingdom The Hut Group Full time

At The Hut Group, we're committed to creating a secure and trustworthy e-commerce environment for our customers. As a Digital Fraud Prevention Specialist, you'll play a critical role in identifying and mitigating potential threats to our business.

The ideal candidate will have experience in fraud investigation and prevention, with a strong understanding of online payment systems and security protocols. You'll work closely with our fraud team to develop and implement strategies to prevent and detect fraudulent activity.

In this role, you'll be responsible for:

  • Supporting the audit, HR, information security, and finance teams with queries, monitoring, and investigations.
  • Assessing and resolving referrals for investigation from the fraud team and customer service.
  • Working closely with our fraud data science and engineering teams on developing prevention strategies and identifying patterns of fraud and abuse.
  • Reviewing and monitoring BI reports in line with current threats to the business and undertaking actions where appropriate, including but not limited to reviewing process/controls.
  • Brand protection activities such as marketplace audits, proactive detection of online groups, forums, pages, unauthorized resellers, and persons of interest who seek to defraud THG.
  • Monitoring, investigating, and acting on THG misuse of staff discount and other benefits.
  • Proactive monitoring of sales queues for either organized fraud or decisional issues and reporting findings to relevant management.

We offer a competitive salary of £45,000 - £60,000 per annum, depending on experience, plus a range of benefits including 25 days annual leave, enhanced maternity and paternity pay, and access to our 24/7 Employee Assistance Programme.



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