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Account Director

2 months ago

Belfast, United Kingdom Version 1 Full time
Job Description

Version 1 is a trusted technology consultancy with over 25 years of experience in delivering world-class IT solutions that drive customer success. As we continue to grow and expand our services, we are seeking a highly experienced Account Director to join our UK Digital, Data and Cloud (UKDDC) commercial team, focusing on HMRC and Central Government accounts.

This is an exciting opportunity for a sales professional to develop their career selling and delivering technology solutions in the UK Public Sector market. The role will be part of a successful, growing team focused on UK Public Sector opportunities. The team is made up of sales professionals who generate new opportunities and/or lead on responses to large government procurement programmes.

Key Responsibilities
  • Opportunity Management

Drive strategic business growth and profitability through effective account/sales strategies and relationship management. You will be responsible for managing your sales team and setting the direction to achieve your team's targets in line with Version 1's growth plans.

Customer Management

Manage and grow Version 1's relationship with a single account or portfolio of accounts. Build and maintain strong client relationships at all levels, ensuring ongoing revenue runrate protection, identifying new business growth opportunities, and leading an account team of sales/delivery/technical professionals to meet or exceed sales targets.

Contract Management

You will be responsible for your portfolio of account's financial performance metrics (Revenue, TCV and Profit) and Customer advocacy metric (NPS, CSAT). You will be pivotal in ensuring the account is managed in line with contract requirements to maximise return for Version 1 alongside the delivery and commercial team.

Job Objectives
  • Leading the Contracted Relationship

The Account Director will work in lock-step with the Portfolio Director to ensure the execution of contracts awarded to Version 1 – client engagement, commercials, contracting, delivery practice engagement, project mobilisation.

Customer Satisfaction

Ensure a minimum customer satisfaction score (CSAT) is maintained in line with company/account objectives. The account director will sponsor Quarterly Business Reviews.

Developing and Implementing Sales Strategies

The Account Director is accountable for the development and implementation of an account plan detailing growth strategies and activities that align with the Version 1 and customer goals and objectives.

Building and Maintaining Client Relationships

The Account Director is responsible for building and maintaining strong relationships with clients, understanding their needs, ensuring their satisfaction with the services provided and resolving issues to maintain and strengthen customer trust.

Leading the Account Sales Team

The Account Director is responsible for the performance of the sales team they will lead, manage and coach the sales team to ensure sales targets and KPI's are achieved.

Maintaining Existing Revenue

The account director is responsible for ensuring existing forecast revenue run rate delivery (quarter on quarter/year on year) is as a minimum maintained.

Identify New Business Opportunities

The Account Director is responsible for identifying new business opportunities within accounts and expanding the portfolio of accounts within the allocated sector (and Version 1 services) through proactive sales efforts.

Meet Sales Targets

The Account Director is responsible for meeting or exceeding sales targets (including Revenue Delivered; TCV Closed; Net New Pipeline) and ensuring the profitability of the accounts managed in line with account P&L and company target KPI's.

Lead Sales Opportunities

Develop both directly through our Commercial team or through our strategic technology partnerships (Microsoft, AWS, Oracle, Red Hat, Snowflake etc).

Collaborate with Internal Stakeholders

The Account Director will collaborate with individuals in other departments such as Portfolio Directors, Delivery Principals, Advisory Services, as well as various people across practice, delivery and commercial to ensure that the client's needs are being met.

Stay Up-to-Date with Industry Trends

The Account Director will stay up-to-date with the latest industry trends and technologies to ensure that the company's sales strategies are effective.

Provide Regular Reporting

The Account Director will provide regular reporting on sales activities, forecasts, and account performance to senior management.

Qualifications and Skills
  • 10+ years' experience working in a similar role, leading a sales team and setting successful sales strategies within the technology industry
  • 10+ years' experience in working in a Technology Services and solutions environment with proven expertise in this area (public sector)
  • Experience of HMRC department, departmental strategy and stakeholders is preferable. Experience in Central Government is essential.
  • Proven experience meeting sales targets as a team and individually
  • Proven experience maintaining revenue in existing accounts, generating new business within existing accounts and acquiring new logos within a sector
  • Strong leadership and communication skills, influencing customers and driving success within a sales team
  • Strong commercial and business awareness, ability to generate useful reporting metrics for the commercial team and wider business
What We Admire
  • Strong awareness of trends in the industry
  • Ability to leverage network to drive new business